SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
easy to follow, no jargon overload, super helpful
💥💥
My wardrobe feels intentional now. Everything mixes and matches because the colors actually belong together.
This bundle saved me from another expensive “why did I buy this sweater?” moment. Now I know exactly which shades make my skin glow instead of look dull.
I appreciated how it broke down why certain metals look better on me. Turns out silver really is my best friend.
Easy to follow
Practical tools, minor repetition
Remarkable!
The makeup guidance was a game changer. My foundation finally matches my undertone instead of fighting it.
I used the checklist while shopping online and it stopped me from impulse-buying a color that would’ve washed me out. Money saved!
The tone is encouraging, not judgmental. It made experimenting feel safe.
I love that it doesn’t just tell you your season but teaches you how the system works so you can apply it yourself.
Outstanding!
Wardrobe breakthrough
I stopped buying random sale items just because they were cheap. If the color isn’t in my palette, it stays in the store.
The color theory guide made undertones make sense for the first time. I always heard “warm vs cool” but didn’t know what to look for.
💫✨
Absolutely worth it
The structure is what impressed me most. It walks you from basics to application without overwhelming you.
The breakdown of each season helped me narrow down subtle differences I never noticed before. I was stuck between two and the checklist clarified it.
Brilliant!
🔥🙌
I finally understand why some lipsticks looked off even though they were trendy. Now I choose shades that harmonize with my natural coloring and it shows.
🌟🌟🌟🌟🌟
okay but why did nobody explain the 16 seasons this clearly before?? this changed everything for me 😍