SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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helpful
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I've been on the hunt for a perfect hair routine for years, and this toolkit has made all the difference. It doesn't just tell you what to do; it teaches you how to understand your own hair type better. The expert advice is easy to follow and makes a lot of sense, even if you're not particularly knowledgeable about hair care. I've learned so much about my natural texture and how best to enhance it. Plus, being able to access these resources digitally means I can refer back whenever I need guidance.
The ultimate go-to guide for understanding different types of hairs 👍👍👍 10/10 would recommend!
not bad
I'm new to the world of serious hair care and this toolkit has made everything clearer (and easier!). The interactive checklist was fun too!⭐️
i was always confused about which products were right for me but this bundle cleared all doubts. now i have healthier happier hair thanks to the personalized tips.
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This toolkit has given me a newfound confidence when it comes to caring for my hair! Before this guide came into my life, every day was a bad hair day - dryness and frizziness were constant battles that seemed impossible to win over. But now? My tresses look vibrant and feel healthy thanks to personalized tips based on MY unique texture! Plus no more wasting money on products that don't work!
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informative
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After using A Clear Toolkit, I can confidently say it’s worth every penny! It provides practical benefits such as saving both time and money by helping you focus only on what’s best for your hair. I feel empowered knowing exactly how to care for my unique hair type, and it's been a joy seeing the transformation in its health and appearance. The toolkit is more than just another guide - it's an essential resource that teaches you how to truly embrace your natural beauty.
Never thought understanding my hair type could be this simple and fun. Highly recommend!
Super informative, guide needs images
recommend
The digital format is so convenient. I can refer back anytime I need some guidance.
Finally found the perfect guide to understanding my hair type🎉🎉🎉
Finally, something that helps me embrace my natural texture rather than fighting it. Love it!
This toolkit has transformed my hair care routine. I've discovered my true hair type and learned how to enhance it naturally. It's more than just a guide, it's an empowering resource that teaches you to embrace your unique texture.
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A comprehensive guide that's easy to follow. It has made my hair care routine a breeze.
I'm amazed at how much this bundle has transformed my hair care routine. The expert advice is invaluable - no more guessing games or wasted money on ineffective products. And the best part? My hair looks healthier than ever.