SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Saved time with this bundle!
I appreciate how practical and actionable the tips are in this bundle. they're not just theoretical - you can actually apply them to your daily routine with your pets!
My favorite part is that all this expert advice comes in such an easy-to-understand format. No more confusion or second guessing myself when it comes to my pets' health!
Loving the nutritional breakdown between dogs and cats, learned so much
this toolkit has made caring for my new fur baby so much easier. the guide on choosing the right pet carrier size was especially helpful since I had no idea where to start!
Covered most basics well, but felt slightly repetitive.
Finding the right carrier made easy.
this toolkit has made caring for my pets so much simpler. having expert advice on hand without needing to search through countless sources? priceless.
Saved time searching for reliable advice with this toolkit
Really informative guides, just wish visuals were clearer.
i love how comprehensive this toolkit is - there's so much information packed into one place! the ebooks on nutrition have been particularly enlightening
Finding reliable advice can be tough. This toolkit offers trustworthy tips from experienced professionals.
I've found Pet Nutrition 101 e-book quite detailed covering basics of pet nutrition helping me keep my furry friends healthy and happy
Toolkit's a pet parent's dream.🌟
Just got this toolkit and it's already made a difference in my pet care routine. The vaccination guide is super helpful!
Vaccine guide gave me peace of mind about my puppy's health.
as someone who likes to be prepared, the checklists included are a dream come true. they're so handy when shopping for grooming tools or choosing a pet carrier size.
Great bundle, minor formatting issues.
the carrier sizing checklist has been so helpful! i never knew there were specific sizes needed but now i'm confident my little ones are traveling comfortably and safely.
The vaccine schedule and nutrition breakdown were incredibly helpful, though I would have appreciated a few more real-life examples included.
The pawfect tools checklist made home grooming a breeze 😺🐶
as someone who recently adopted a puppy, i needed all the help i could get. with its easy-to-follow guides and checklists, this toolkit has given me confidence in taking care of my little buddy
So convenient having all these resources in one place! Saves time and stress.
I appreciate that I can apply what I learn immediately to improve my pet care routine--no more second-guessing myself!
No more confusion about pet nutrition thanks to this toolkit!