SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a first-time dog owner living in an apartment, this bundle gave me clarity I didn’t even realize I needed. The checklist helped narrow down breeds realistically. Some information felt a little basic once I got deeper into research, but for someone starting out, it’s a solid and reassuring foundation.
expert advice without leaving home - perfect during these times.
No need for multiple resources anymore. Everything’s here!
this planning bundle saved me so much time and stress! all the essential info i needed was right there in front of me, no more endless searching on google.
saved me so much time, no more breed confusion!
this isn't just some generic guide about dogs; it specifically focuses on people living in smaller spaces which makes it unique and incredibly useful.
This is not just another generic guide; it's customized to your needs based on your living space which makes it super useful and practical.
i feel prepared and excited about getting a new friend 🐕
Finding the right breed has never been easier thanks to this guide
The detailed breakdown of breeds is amazing - tailored just for me!
Got this planning bundle and it made the process of getting a dog so much easier. The checklist for choosing the perfect small-space dog was really helpful as I live in an apartment.
saved me so much time, this bundle is a must-have!
feeling confident about my first dog thanks to this guide
perfect for first timers like me, felt really supported throughout.
Uncertainty be gone! This handy tool held nothing back when addressing questions like 'Should i get a dog?' A must-have before making any decisions
The structure of the bundle is thoughtful and easy to follow. I liked how it balances emotional readiness with practical considerations like space and time. A few sections overlapped between the two eBooks, which made it slightly repetitive, but the reinforcement actually helped the key points stick.
What sets this guide apart from others is its focus on small-space living. As someone who lives in an apartment, finding suitable breeds was tricky until I found this!
😍
the checklist included in this pack is super practical and really helped me find the perfect small-space dog. i love how everything is customized to my needs.
this is not just another dog book, it's a complete planning solution!
I live in an apartment and wasn’t sure which breeds would suit my living situation best, but their checklist made choosing easy!
a must-have for any potential dog owner. seriously.
The eBooks included are super informative, especially 'A Beginner’s Guide to Your First Pet'. It gave me confidence to start my pet parent journey.
navigating through pet ownership has never been easier thanks to this bundle.
If you're on the fence about getting a dog or just need some guidance, don't hesitate to download this! It's helped me so much on my journey towards finding the perfect pup