SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
wish I had this with my firstborn. It takes the guesswork out of deciphering newborn symptoms and provides clear steps.
Super helpful, stress-reliever. 💯
This digital download bundle is awesome! My husband and I have gained so much confidence in handling our little one’s symptoms. The peace of mind it brings is priceless.
Absolute must-have for newborn care. 👍
the best part of this download bundle? it makes parenting less scary. i feel more confident understanding what my little one needs.
this product rocks! who knew making decisions for your newborn could be made so simple yet effective? from understanding their cries to dealing with minor ailments we've got our bases covered thanks to this incredible bundle. it's like having a paediatrician in your pocket at all times and the fact that it is digital means you can access it whenever wherever! i'm not one to write reviews but this product truly deserves every bit of praise 👏
👶As first-time parents we were quite nervous but not anymore after getting this fantastic bundle. It guides us through various symptoms calmly, without causing unnecessary worry or confusion.
No more guesswork or stress! It’s been an amazing help in navigating our baby’s health. 😊
This bundle was a lifesaver during those early newborn days! I loved the step-by-step guidance for fevers and spotting illness. The only small downside is that I accidentally skipped a few pages on diaper rash remedies at first—it’s entirely my fault for not paying closer attention, but it slowed me down a bit.
This product is fantastic! No more second guessing or frantic internet searches for every little symptom - total peace of mind!
The best part about this product? Peace of mind knowing I'm prepared to handle whatever comes up with my newborn – highly recommended!
A must-have for new parents! This digital download bundle simplifies complex newborn symptoms into manageable information.
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A must-have for all new moms and dads! It helps decode those confusing baby signals effortlessly. 😊👍
The bundle offers practical advice that has made parenting less scary for me. Plus, being a digital download means I always have it on hand when needed.
finally peace of mind with this.
Best investment I've made as a first-time mom. The peace of mind is priceless.
Couldn't ask for more as a new mom! This comprehensive guide provides clear insights into managing different infant symptoms. Now I feel empowered rather than overwhelmed. 💪🏼💕
i'm so thankful for finding this product it made navigating the first few months with our baby much less daunting 👍
I am absolutely thrilled with my purchase of this 4-in-1 bundle. As a new mother, I was constantly worrying about my baby's health and wellbeing. This system has given me peace of mind by providing clear guidelines on how to respond to various symptoms in newborns. The information provided is concise yet comprehensive, making decision-making much easier than before. Plus, the convenience of having everything digitally available is just icing on the cake! It’s an invaluable resource for any parent navigating through those early days with their little ones.
Simply a must-have, peace-bringer.
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as a first-time mom, this system has been my rock. it's so user-friendly and informative!
i'm so grateful for this tool...it's like having an experienced mom friend in your pocket who can help with all the newborn questions. 😊
I love how user-friendly the system is! It gives clear instructions on what to do when my baby shows certain signs - very reassuring for a newbie mom like me. 😊