SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ear cleaning checklist in this set is fantastic! No more stress during grooming sessions.
The checklists in this pack are super helpful! I've never had such an easy time cleaning kitty’s ears before.
Perfect for first-time cat parents.
This bundle is fantastic for first-time cat owners like me. I've learned so much about maintaining my kitten's health and cleanliness. Great value for money too!
Great tools, but could be more detailed.
Ears cleaning checklist is really helpful!
excellent resource bundle! especially appreciate the focus on specific needs of cats in terms of their grooming and health maintenance.
No more multiple resources needed.
If you’re a first-time cat parent like me, you NEED this! The entire bundle helps you keep track of every part of your cat’s hygiene from ears to teeth. I didn’t know how often to bathe my cat until I read the bathing guide. Now, I feel more confident about keeping him clean. Love how simple everything is!
Best cat hygiene guide ever!
The cost-effectiveness of this bundle really stands out! Instead of buying multiple guides and tools, you get all in one place - very handy indeed.
worthwhile
no more struggling with our fussy furball during brushing time 😺
I love that these guides focus specifically on cats - not just general pet grooming. Really useful stuff here.
The stress-free brushing guide worked wonders. My cat’s teeth are cleaner, and she doesn’t freak out during the process anymore. The bundle has everything you need in one place, so no more hunting down various guides. All the tips are so clear, and I love that it’s digital for easy access!
No more stressful grooming sessions, thanks to this awesome pack!
As a first-time cat parent, I found this pack invaluable! It made grooming so much easier than I thought it would be.
The checklists are so easy to use and very practical 👍
Bought it on a whim and was pleasantly surprised. The dental care guide has made brushing so much easier!
A must-have if you want to keep your cats clean and healthy without any fuss or hassle.
These resources are easy to use and very practical. Definitely recommend for any new or experienced cat owners out there!
bought this pack on a whim but boy am I glad I did! maintaining my feline’s hygiene has never been simpler or more enjoyable.
I've learned so much about my feline friend's hygiene needs with these eBooks 🐱
What a great pack! It has everything I need to keep my cat looking her best. The checklists are easy to follow and the eBooks are full of practical advice.
I’ve been using this bundle for a few weeks now. The checklists are handy, but I wish the bathing guide was a bit more detailed. Still, it’s super helpful for maintaining a regular routine and keeping my cat clean! A nice tool for cat owners, but could improve on clarity.