SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really appreciate the resources in this bundle. The tips for a balanced diet were a lifesaver, and the cleaning products checklist gave me peace of mind. However, I wish there were more specifics about how to transition my pet to a new routine. The guide on potty training was a bit basic, but it’s still a solid start for senior pet care. Would love to see a more detailed section on arthritis management.
The balanced diet tips have been super helpful - I've seen an improvement in my pet's health already!
satisfactory
Love this digital bundle! It's made caring for my older cat so much easier, especially with the guide on understanding her changing needs. Highly recommend!
this bundle's been super useful in understanding my cat's changing needs.
this resource has been such a help with managing challenges of caring for an aging pet 😊
I'm new to taking care of an aging pet and these guides are just what I needed, they're easy to follow and very practical.
I'm new to having a senior dog and this resource has been so helpful 🙂. It offers practical solutions for making your home safe and comfortable as your pet ages. And let’s not forget about time-saving resources that help you make decisions quickly!
A must-have for all senior pet parents!
Pet-safe cleaning list is a lifesaver
I appreciate how tailored each guide is towards senior animals' needs - no generic information here!
The guides are comprehensive and easy to follow.
Seriously impressed with this bundle; it's full of expert advice tailored specifically for oldie goldies like mine. With these tools at hand, maintaining comfort at home has become easier than ever before; even got some time-saving resources which quickly helped me make informed decisions regarding their health and happiness
This bundle has simplified pet care.😊
This bundle has saved me so much time researching how to care for my senior pets. It’s practical, informative, and super easy to use.
essential tips, easy to follow and practical!
Cat mobility issues? This bundle has you covered.
The guide on training adult dogs to use the potty has been a lifesaver with our older rescue pup. He's finally getting it thanks to these tips 😊
Practical and time-saving resources. 👍
I found the potty training guide super helpful for my adult dog.
Aging pet care made less stressful.
This is an excellent resource for anyone with older pets! From understanding mobility changes in cats to training adult dogs on potty habits, it covers everything you need to know about senior pet care. Plus, the list of pet-safe cleaning products is invaluable - no more worrying about harmful chemicals around my pets.
great!
the cleaning products checklist keeps my home safe and clean. awesome!!
The checklists in this kit are so handy, saved me lots of time 👍👍👍👍👍