SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Had a blast following this guide! The local spots were amazing and really made my trip special 😊
Discovering Europe like a local was an eye-opener!
Got to see hidden gems that aren't in guidebooks.
wow! got to explore hidden gems that only locals know about
Fell in love with Europe all over again thanks to this gem of a guidebook - found places even locals didn't know about!
Outstanding guide! Loved the insider tips and tricks.
I've never felt so immersed in a place before.🌍
Seriously good stuff. Felt less like a tourist, more like a traveler.
Awesome! Felt immersed in the culture.
This guide truly lets you experience the culture of each country. It's like being shown around by a friend
The practical benefits are endless—saved time researching flights and routes, avoided tourist traps, planned complex trips with confidence... all thanks to this digital bundle! It's perfect for anyone looking for an authentic European experience.
Made some great connections with locals along the way.
Saw the real Europe, not just tourist spots.
Travel will never be the same again, it's all about authenticity now!
Detailed guides made navigating cities easy and fun.
real local secrets revealed, awesome!
Loved the authentic eateries, yum!
I've always wanted to explore Europe beyond the touristy spots, and this 3-in-1 bundle is just what I needed. The 'Secret Corners of Europe' guide led me to some truly unique destinations that aren't in your typical guidebook. Feels like I'm discovering hidden gems with every page turn!
impressive
The part that talks about secret corners of Europe is amazing! Discovered some truly unique spots away from the typical tourist trail. So refreshing!
A real find: made me fall in love with Europe all over again 💕💕💕💕💕
Just got back from my Euro trip! This guide made it feel like I was a local, not just another tourist. The hidden gems were amazing!