SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved the mindful eating section, though it could use more depth 👍
Love this bundle! It's made mealtime so much easier and healthier. My kids are learning about mindful eating and it's helped with their picky habits.
Love these meal plans!
Love this bundle, it's a lifesaver for mealtime!
I've been using this digital resource for a week now and wow! It's helped me introduce balanced meals to my toddler without the usual stress. The tips on avoiding overfeeding are really practical too - definitely noticing less food waste at our house. If you're looking to boost your child’s development through nutrition, give this a go 😊
So informative
These resources have made mealtimes so much easier! My toddler loves the power meals and they've really boosted his energy levels.
Nutritious and delicious snacks that my kid loves!
Mealtime is now a breeze, thanks to this guide.
The tips on avoiding overfeeding have been really insightful. We're seeing big changes at our dinner table now - more balance, less stress!
Nutritionally balanced and tasty!
Love this bundle! The snack ideas are a lifesaver, just wish there were more recipes for picky eaters. 4 stars.
Snack ideas are great.
We've been following the advice on listening to hunger cues - game changing! My son is learning to eat when he’s truly hungry instead of snacking all day long.
Loving the hunger cues guide 🏆
Nutritious meals that have boosted my child’s growth and health? Yes please!
The advice on avoiding overfeeding has been so helpful. I feel confident that I'm not making common mealtime mistakes anymore.
Life-saving mealtime solution!
The snack ideas in the bundle were easy to make and kid-friendly. My toddler loved them.
Helped with picky eaters but wish there were more snack options.
Huge help!
Great advice on mindful eating and hunger cues. Knocked off a star because it's quite text-heavy, could use some illustrations
No more stress over what to feed the little ones, thanks to this bundle. They're actually enjoying their meals now!
No more overfeeding worries. This bundle made me confident in portioning.
Mealtime stress vanished.💨