SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
never have i felt more confident in reaching out when things get tough – all credit goes to this fantastic toolkit!
this is exactly what new parents need! it takes away the fear of reaching out. 👍
a must-have for first-time parents, so practical 😊
this is pure gold! takes out all the guesswork from being a first-time dad 😎
The toolkit is helpful and practical, and I appreciated the focus on easing guilt when asking for help. That said, I wish the guides were a little more interactive or included examples from real parents. I probably didn’t take full advantage of it because of my own time constraints, but it’s a solid starting point.
Parenting can be overwhelming but thanks to this toolkit, I've found the courage to reach out when needed. A must-have resource for every new parent!
I wish I had found this toolkit sooner! It has completely changed how I manage parenting duties by making it easy to seek assistance confidently.
this product is amazing!! i was always shy about asking for help with my baby but not anymore 😊 feeling super confident and supported now.
A must-have resource that guides you through every aspect of parenting with ease and assurance.
Who knew that a simple toolkit could make such a huge difference in my parenting journey? Loving every bit of it!
Being thrown into the world of parenting can feel like being tossed into the deep end with no swimming lessons. Thankfully, I stumbled upon this toolkit that has been nothing short of miraculous. It’s not just about getting through those sleepless nights or deciphering baby talk; it's also about knowing when you're overwhelmed and need assistance. This bundle taught me how to confidently seek help when required without feeling inadequate, which is an invaluable lesson every new parent should learn early on! 🌟👍
This toolkit isn’t just useful—it’s empowering! As a new mom, knowing when and how to ask for help can be tough; now I have all the tools I need right at my fingertips!
who knew something as simple as asking for help could be so hard? thanks to this toolkit, it’s not anymore 🙏💕
As a first-time mom, the journey of parenthood was thrilling yet nerve-wracking. I found myself constantly swamped with doubts and fears about asking for help. But this toolkit has been an absolute blessing! It provides clear guidelines on how to confidently seek support without feeling guilty or imposing. Furthermore, its emphasis on self-care is commendable as well - reminding us that taking care of ourselves is not selfish but necessary. This bundle truly equips new parents with the right tools to navigate through this beautiful chaos called parenting! 💖👶💪
i'm so grateful for this toolkit, its helped me embrace that needing help isn't weakness but strength 🙌 truly life-altering.
i'm amazed at how much easier life feels after getting this bundle - from sleepless nights to diaper changes, everything seems manageable now because i know when to seek support 👶👌
With this kit by my side navigating the choppy waters of new parenthood feels so much smoother and manageable.
it’s like having an invisible helper by your side all the time. every new parent needs one of these. 🙌
this toolkit? pure gold.
This bundle has changed everything - I'm communicating better and feel less stressed about needing support with my little one.
I didn't know how much I needed this until I got it - what an invaluable tool! Makes reaching out seem like second nature instead of a chore.
This bundle has some really useful tips and checklists for new parents. I especially liked the guide on asking for babysitting help—it gave me some concrete language to use. My only issue is that some parts felt a bit repetitive, so I skimmed over them. Still, it’s worth a look if you’re just starting out as a parent
The perfect companion on my journey into motherhood – making connections and seeking assistance has never been so straightforward before. Thank you for creating such an incredible toolkit!