SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Paws Pause Think checklist made me think twice about getting a cat. Still not sure if I'm ready but this helps a lot four stars.
All in one bundle for new cat parents - essential.
Instant download and can access from any device - super convenient. No waiting around, just pure feline wisdom at my fingertips 👌
Just downloaded this 3-in-1 pack and I'm impressed! 😻 It's not just about owning a cat, it's about being the best cat parent. The guides are easy to follow, plus they're digital so no waiting around.
Love how I can access all these resources instantly on my device - super convenient!
Keeps kitty healthy and happy🐾
Love this pack! Helped me prepare for my new kitten, covered all bases.
Love the bundle! Comprehensive guide was a lifesaver, but some info felt repetitive. ⭐⭐⭐⭐
Highly recommend this!
I'm an experienced cat owner but still found so much value in this pack. The comprehensive guides refreshed and added to my knowledge 👍
All-in-one, super convenient!
This 3-in-1 digital download is perfect for any future or current cat parent. Instant access to all materials on any device - convenience at its finest! 👌
The health checklist is super helpful in keeping my kitty healthy! A bit pricey though... 4/5
A must-have! Health checklist is a lifesaver 😻
Love the comprehensive approach of this planning pack. It guides you through every stage of owning a cat, not just the basics. The health management guide has been particularly helpful in keeping my furry friend healthy 😺 Easy to follow format and I can access it anywhere!
this pack really helped me prepare for my new kitten's arrival!
I'm not new to cats but still found loads of useful info in here. Great refresher on how to keep our furry friends healthy and happy!
exaclty what i needed🎯
this bundle is not just informative but also super convenient. got instant access on my device and now i feel more prepared than ever to welcome a furry friend into my life 🐾 love how comprehensive yet easy-to-follow it is!
love this digital bundle, cat care wisdom at my fingertips!
The step-by-step guide in this bundle is fantastic—a lifesaver for first-time owners like me 👍 Health management tips are also very helpful in ensuring our furry friends stay happy and healthy.
This guide made setting up a cat-friendly home so easy!
The health management checklist in this digital bundle is a lifesaver! It's easy to understand and follow - my furry friend has never been healthier!
Made me rethink owning a cat, in a good way!
As a first-time cat parent, the step-by-step guide helped me create the perfect environment for my new feline friend. Couldn’t have done it without this pack.