SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product has helped me create open lines of communication with my children regarding their online lives. We can now discuss sensitive topics without any awkwardness or fear.
The benefits have been tangible since we started using these tools: our dialogue around screen time has improved dramatically, which has led to better understanding all round.
Helped me discuss online safety in a fun way!
Open line of communication with kids about online safety? Check.
Downloaded this bundle recently and we’ve already seen positive changes in our screen-smart conversations. Highly recommend giving it a try if you’re struggling with these kinds of discussions at home!
Talking about cyberbullying has always been tough, but this friendly chat checklist made it so much easier and comfortable for both me and my child.
I appreciate the comprehensive approach this bundle offers. From setting boundaries to dealing with cyberbullying, every aspect of our children’s online life is covered!
Makes online space navigation safe and responsible for children. Thumbs up!
WOW
Talking about digital footprints became much easier and engaging with this bundle.
Digital Boundaries Made Fun is an easy-to-follow checklist that helped me set healthy screen time limits without making my kids feel restricted or punished.
Not highly customizable for unique family dynamics
Some sections feel similar in tone
Covers everything from setting boundaries to dealing with bullying online - all bases covered here!
impressive
Ever since I started using this bundle, my conversations with my kids about their online activities have become so much easier and more productive. No longer do I feel like the bad guy setting rules, but rather a guide helping them navigate safely.
Really helped me address cyberbullying topics, and it didn't feel awkward at all.
A must-have for any parent navigating the digital world with their children.
A bit more structure for blended families would help
This bundle makes explaining digital footprints to kids a breeze.
Talked about digital footprints today, thanks to this guide - very informative.
The emphasis on healthy respectful dialogue really stood out for me – it makes tackling difficult subjects less daunting
The checklist on setting digital boundaries was fun and engaging. My kids were more receptive because of it!
The guide on digital footprints is simple yet effective, great job!
Could include more conversation starters for resistant kids