SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just downloaded this pet care toolkit and I'm already impressed! The cat first aid guide is a must-have, it's full of advice on handling emergencies. The peace of mind knowing I can handle any situation with my fur baby? Priceless.
Love the peace of mind this toolkit brings! 🙌
Bought this as a gift for a friend who recently adopted her first cat - she says it's been incredibly useful!
Digital access anytime, anywhere – love it!
This bundle really simplifies the pet care routine, so practical and easy.
ok
This digital pack has made taking care of my guinea pig so much easier; the small pet care essentials are spot on!
satisfactory
The smart supplement research checklist is brilliant! No more confusion over what's best for my dog's health – now I have expert advice at my fingertips
A must-have resource pack for every pet parent out there. Expert advice at your fingertips whenever you need it - couldn't be happier!
This toolkit is great! I've always struggled with finding the right supplements for my dog but the smart pet supplement research checklist has made it so much easier. No more guessing games!
Pet-proofing checklist is so practical 👍
All-in-one bundle? Yes please!
This digital bundle is a lifesaver for any pet owner. Comprehensive care guides and checklists make it easy to keep your pets healthy.
The cat first aid guide saved us during a minor emergency. So grateful!
fantastic
I'm new to owning small pets and this toolkit has been an incredible help. The small pet care essentials list gave me all the information needed to make sure my guinea pig is happy and healthy.
Creating an effective ID for your pet might seem simple but trust me, it isn't! Thankfully, this toolkit includes a step-by-step guide that simplifies the process completely. This whole package really saves time and effort 👍
I've been an animal lover all my life, but the small pet care essentials in this bundle taught me new things about caring for my guinea pigs. It’s easy to follow too, really practical. Highly recommend!
Nice tips, but missing details
Love this toolkit! The first aid guide for my cat was super helpful, and the pet ID creation guide gave me peace of mind 🐱❤️
helpful
First aid tips are a lifesaver!
purrfect❤️
This bundle is perfect for small pet parents like me - so helpful!