SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Insurance tips were a lifesaver, traveled without worries.👍
I loved that all information was in one place - made it super convenient to plan out everything from flights to sightseeing.
efficient
This bundle helped me save so much time with its ready-to-use planning tools. Also, choosing between East or West Europe was a breeze thanks to their insightful recommendations based on interests and budget.
Packing for European summer was never easier, thanks to this bundle.
All-in-one digital bundle? Yes please! 😊
If you're dreaming of going on your first European tour like me then get yourself this digital guide ASAP 🙌 No more feeling overwhelmed with planning because everything is laid out clearly here in an actionable manner which makes it super simple even if you’re not experienced at travel-planning.
Packing for European summers can be tricky but thanks to the ultimate packing guide included in this bundle, traveling light yet prepared became so much easier! Definitely recommend if you're looking forward to an adventurous summer across Europe.
The itinerary was great but lacks a bit on restaurant recommendations
This bundle is perfect for anyone planning their first trip to Europe. It's comprehensive, easy-to-follow, and all in one place.
Loved the ready-made itineraries, maximized my 10-day visit!
splendid
Superb
Packing for European summer made easy with this bundle.
Super helpful, made planning a breeze!
I've always been intimidated by travel planning but this system made it easy and fun 😊 Choosing between East or West Europe was a tough decision but thanks to their insights based on interests, budget, and pace, I found my perfect route. Can’t wait for my adventure!
Excellent
Step-by-step guidance from flights to sightseeing is super helpful.
Planning was a breeze, saved so much time!
Made choosing between East or West Europe easy. Perfect adventure for my budget and interests.
Made me confident about my first European journey - worth it!
Thanks to the packing strategies, I traveled light yet prepared for my European summer adventure. Highly recommend!
impressive
The east or west insights helped me choose my route😃😃😃
Loved the packing guide for European summer, traveled light and totally prepared.