SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I feel fully prepared and organized thanks to this bundle.
feel fully prepared for my trip now 😊
Travel insurance made simple and easy to understand.
Fully prepared, no worries.
Bought it for peace of mind - worth every penny!
This digital pack has transformed how I approach travel hiccups - no stress anymore ✈️
Lost passport? No problem!
Travel insurance made easy, no more confusion.
Lost my passport once and it was a nightmare. This bundle helped me feel more prepared for that situation. Peace of mind, priceless!
I found the document checklist super useful, no more forgetting important papers at home!
Truly an essential for anyone traveling abroad. The travel insurance guide cleared up a lot of confusion, and the passport survival guide? A total lifesaver! I was able to handle a tough situation quickly. Plus, the document checklist ensured I didn’t forget anything important—no more stressing over paperwork!
awesome
The guides are practical and straightforward - no jargon or complexity.
I'm always paranoid about forgetting something important before I travel. The document checklist in this set keeps everything organized for me.
Makes travel hiccups manageable.
This bundle is like having a travel safety net!
The real-world challenges tackled here are invaluable.
Checklist was a lifesaver, felt so organized for my trip.
Essential for any traveler, peace of mind guaranteed!
Love this guide! It's my travel safety net. Lost passport? No problem, it has me covered.
I love how detailed and specific these guides are – they cover real-world travel challenges that generic tips just can't touch.
This bundle definitely made me feel more prepared for my travels. The lost passport guide was detailed and helped me a lot, but the travel insurance section was a bit too complicated for someone who doesn’t understand policies well.
Travel insurance guide: detailed and easy to understand.
As a first time traveler, this bundle took away so much stress. Highly recommend.
Been to a few countries, and I’ve always worried about what would happen if something went wrong - especially with my passport or insurance. This bundle gave me easy-to-understand tools to be ready for everything. The step-by-step passport guide was exactly what I needed in an emergency situation!