SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toolkit is an absolute time-saver with its practical hacks.
I'm impressed by how comprehensive it is. Covers everything you need for a safe and happy ride.
💖💖
The instant access to these digital resources has been great, especially when planning last-minute outings. We've had some really enjoyable journeys using these tips 👍
Life saver on long road trips, baby was calm and entertained!
wish I'd found this sooner - road trips are fun now!
Love this toolkit! Made our road trip so much smoother and less stressful.
Just downloaded this toolkit and wow! The hacks are so practical, I never thought about half of them. My baby's car trips just got a whole lot easier.
The expert advice in these guides has been invaluable on our family trips 👏.
Wish I had this when my first was born, the car hacks are brilliant!
Digital downloads are super convenient!
The travel toy checklist is my go-to for keeping baby entertained on the road. 🚗
Love this toolkit! The car hacks are so practical and have made our trips way less stressful. My baby is calm and happy in the car now, thanks to the expert advice 😊
Instant access to these resources was super convenient for me as a new mom.
Felt like a pro parent after reading these expert guides!
Really helpful guides, especially for keeping baby calm in the car seat. Needs more pictures though. 🚗👶
Loved the toy checklist - kept my little one busy during travels 😊
This toolkit is perfect for anyone who travels frequently with a baby.
This bundle is perfect for first-time parents like us. It's been incredibly helpful on long drives.
life made easier with these car hacks! 😍
New parent or not, this toolkit is essential if you're traveling with a baby. It covers everything!
Wish I found this sooner. It's a breath of fresh air for new parents.