SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All-in-one solution for anyone considering pet adoption – saved us loads of time on research.
Remarkable!
The perfect companion to guide you through your furry friend’s transition period at home 🏠🐾
The perfect guide for welcoming a rescue into your life. I was able to easily navigate bringing my dog home and understanding his needs. The part on older pets helped me address his quirks right away.
An absolute godsend when we brought home our rescue pup – can’t recommend enough!!
I found the guides super useful. Wish there were more tips.
The toolkit helped me understand my dog’s temperament in a way I never thought possible. Now we’re totally in tune, and the transition has been smooth. Can’t recommend it enough.
The guide helped me so much with my new puppy! The simple, actionable advice made sure I didn’t miss anything. The fact that I could download it to my phone and reference it on walks was an added bonus!
It’s exactly what I needed to feel confident in bringing my rescue dog home.
Packed with real-life experiences and expert advice – made us feel confident in our decision to adopt.
💡💖
This toolkit is a treasure trove of helpful tips for new pet parents like me. Love it!
Love it!
This toolkit is great for those who are adopting a rescue dog for the first time. The step-by-step instructions made me feel supported every step of the way. Plus, I could always access it from my phone!
Worth every penny, this bundle helped us navigate the adoption process with ease.
This toolkit is great overall, but I wish there was a section on dealing with separation anxiety for new dogs.
👍
The best investment I've made since deciding to adopt! This toolkit has been invaluable.
so helpful
If you’re a new dog parent like me, this toolkit is a MUST. I felt lost before, but now I’m walking in confidence. The step-by-step guide is perfect, and I loved how easy it was to download to my tablet.
The guides were super helpful and easy to understand.
Definitely a must for anyone adopting.
Can’t thank this toolkit enough! I was struggling with a few behavioral issues but the advice on dog temperament really helped. Now, we’re both happy and learning together!
They really helped me prepare for my new furry friend!
I didn’t expect to get so much from a simple guide. But this toolkit nailed it! The behavioral tips helped me figure out how to bond with my new pup right away, and the fact that I could download it anywhere was so convenient.