SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Helpful guide, slightly repetitive
i found the tips and tricks incredibly valuable. they made such a difference in our training journey!
I love how comprehensive the resources are! It covers everything from basic commands to crate training, which was something I was struggling with. Now, thanks to this toolkit, things are going much smoother at home.
If you're looking to transform your pup's learning experience then look no further! This bundle is packed with expert tips that will unlock your dog’s full potential bringing out their best behaviour consistently.
having all the resources in one place made training much less stressful
I've had dogs before, but this is my first time raising a puppy. This toolkit made everything so much easier. It's practical, straightforward and covers all the essentials from basic commands to crate training.
I love how this toolkit focuses on creating a harmonious environment at home by managing shared spaces effectively. My pup now knows her boundaries during playtime and relaxation time too
I'm a first-time puppy parent, and this toolkit has been so helpful. It's comprehensive and covers everything from the basics to more advanced techniques. I've found it to be thorough and stress-free, which is exactly what I needed.
Perfect for first-time dog parents like me. So many useful tips!
This digital download is perfect for busy owners like myself who need flexibility in their schedule - being able to access all materials instantly anytime I needed them was super convenient!
worthwhile
Training can be overwhelming especially when you're doing it alone but thanks to these guides, I felt confident throughout the journey! My puppy has been learning faster than expected which makes every effort worth it.
bought this toolkit and never looked back. best decision for me and my new furry friend.
Last but definitely not least: This isn’t just about teaching commands; it’s about building strong positive relationships with your puppy from day one. And let me tell you, it feels amazing to see my pup thriving thanks to this toolkit!
As a first-time puppy owner, I appreciated how the toolkit broke everything into manageable steps. The shared spaces eBook was especially useful. A few chapters felt a little wordy, but overall it gave me confidence and structure during those chaotic first weeks.
this toolkit was perfect for our busy family. we could access it anytime, anywhere.
wow—if you need help unlocking your puppy’s potential (like i did), don’t hesitate! This toolkit has transformed our whole approach towards puppy training—we’re seeing progress daily 🎉
This bundle doesn't just tell you what to do but also explains why certain techniques work better than others. Understanding these reasons has made all the difference in our training sessions – they’re fun now!
It’s not a bad toolkit, and it does walk you through the basics clearly. Still, I found myself wanting more step-by-step breakdowns for problem behaviors like biting or excessive barking. The shared spaces eBook was helpful, but somewhat surface-level in parts.
love this toolkit! it's comprehensive and my puppy is learning so fast.
Would benefit from short scenario-based examples.
I've always struggled with crate training but not anymore thanks to this guide. The eBook provided practical advice on using a crate effectively while ensuring the puppy feels safe and secure. Now I have peace of mind knowing my furry friend is comfortable in his own space
puppy feels more comfortable at home thanks to happy dogs shared spaces ebook... we both love it!
One thing that stood out for me was how actionable each download is - no fluff or unnecessary details. Just practical steps that you can start implementing right away!
i appreciate the flexibility of this product. being able to access it anytime anywhere is great 👍