SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Five stars
The transformation in my daily outfits has been subtle but noticeable. People have commented that I “look refreshed,” and I truly think it’s because I’m finally wearing shades that harmonize with me.
Elegant and insightful.
🌼💛✨
The side-by-side comparisons of colors that work versus those that don’t were incredibly illuminating. It helped me immediately identify which items in my wardrobe align with my palette and which don’t.
Such a smart purchase.
I appreciate how comprehensive this feels without being overwhelming. The structure makes it easy to revisit specific sections whenever I need a refresher.
Instant clarity.
This guide made color theory feel accessible rather than intimidating. The explanations are concise but meaningful, and the visuals reinforce every point beautifully.
Fresh perspective unlocked.
What stood out to me most was the practical wardrobe-building advice. It’s not just about knowing your colors—it’s about integrating them into cohesive outfits. That guidance is invaluable.
Stunning palettes.
I spent an entire evening reading through everything and taking notes. That never happens for me with digital downloads. It genuinely held my attention from start to finish.
I love how thoughtfully everything is presented. The tone feels supportive and encouraging, which made me excited to experiment instead of nervous about getting it wrong.
So illuminating!
Before this, I had a closet full of “almost right” pieces. Now, I understand exactly why they felt slightly off. The difference in confidence when wearing harmonious shades is remarkable.
🌞🌷💫
Bright brilliance.
The examples feel realistic and adaptable, not overly stylized. I can easily translate the suggestions into my everyday wardrobe.
I appreciate the layered approach: foundational concepts first, then advanced refinements. It builds knowledge naturally. By the end, I felt genuinely informed rather than just inspired.
Fantastic clarity and design.
The breakdown of warm versus cool nuances within the season was incredibly helpful. It explained subtle differences I’d never been able to articulate before.
I didn’t expect such depth from a digital guide. The insights feel curated and intentional, not generic. I’ll be revisiting this often.
Crisp and insightful.
The transformation has been subtle yet powerful. Getting dressed feels easier, and shopping feels purposeful instead of impulsive.