SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I appreciated the calm approach throughout, though some sections required rereading to fully absorb everything.
The checklists are easy-to-follow and very practical - they've made parenting less stressful for sure.
this toolkit has been a real asset in helping me navigate the tricky waters of teen communication. it's like having an expert on call, ready to offer advice and strategies for dealing with everything from mood swings to screen time battles.
I've gained so much confidence in handling defiant moments with the help of these checklists - they're straightforward and easy to follow.
The screen time checklist was especially useful in our house. It encouraged collaboration instead of control. My only small frustration was that some parts felt slightly long-winded before getting to the core action steps.
This bundle has been so useful for navigating those defiant moments with my teenager.
The communication strategies are thoughtful and realistic, but I had to tweak several suggestions to better match my teen’s personality.
This digital bundle is amazing - it made setting screen time limits easier.
It’s not just another generic parenting guide; it tackles real-life issues with teens which makes it stand out from the rest.
Made screen time discussions easier.
i appreciate how much thought went into creating this toolkit - designed by parents, for parents, making everyday challenges easier to manage
❤️
This toolkit is a real asset. It's been instrumental in helping me connect with my teenager on their level.
Defiance is no longer an issue, we're having productive conversations instead.
Dealing with rebellion can be tough, but the guide on understanding and responding to rebellious behaviors has been incredibly helpful. It's taught me how to stay calm while setting boundaries.
Mood swings are tough, but this guide really helps. Less tension at home now!
Tips for effective communication are on point. Respectful conversations have become our norm.
What an amazing tool this is for parents navigating their child's adolescent years! It’s packed full of expert advice and actionable strategies that really make a difference.
Handled teen's mood swings better with this toolkit, great advice!
Mastered teen communication with this toolkit, it's a real help!
I've become more composed and consistent while guiding through challenges - so grateful!
this digital bundle is definitely worth it! been using it to improve communication with my teenager - we're both learning and growing together now.
No more tension caused by mood swings, I've learned how to respond effectively.
Gained confidence in handling my teen’s mood swings thanks to these checklists.
The toolkit isn't just informative—it empowers parents! When dealing with rebellious behaviors or defiance, I've found myself turning to Your Checklist for Handling Teenage Rebellion and A Parent’s Guide to Understanding and Responding to Defiance frequently. These resources have given me confidence while keeping calm during challenging moments.