SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this bundle! The pet health record organizer is a lifesaver, no more missed vet appointments.
recommend
I'm impressed by how specialized the information is - tailored specifically for dogs and cats both—which makes it stand out from other generic resources available on market!
I'm a new cat owner, and the vaccine guide was so helpful. Now I know exactly what vaccines my kitty needs.
The eBook on Pet First Aid is a gem. Taught me how to handle emergencies with confidence.
Great tool, but a little overwhelming.
Just finished going through the bundle and I'm impressed! The pet health records organizer is a lifesaver, no more misplaced vet appointments. 👍
As a first-time dog owner, the vaccine guide has been invaluable in keeping track of what shots are needed when - fantastic resource!
It's so handy having all this info in one place.
This is such an amazing resource for dog owners. The vaccine essentials guide cleared up all my confusion.
No more missing vet appointments, yay!
I used to forget appointments all the time, but with this bundle, everything is organized and easy to find. No more scrambling for papers or worrying about missing a shot. It’s all right there in one place. Definitely worth the investment!
This bundle isn't just informative - it's practical too! Having an organized system to store my dog's health records has been invaluable in maintaining his well-being.
Seriously, this bundle saves so much time. Instead of googling everything about pet health, I have all the info I need right here.
I've been a dog owner for years and still learned something new from the Dog Vaccine Essentials guide.
The first aid eBook included in the bundle has been a lifesaver. I had a scare once with my pup and knowing exactly what to do in an emergency gave me so much peace of mind. Highly recommend this to anyone who loves their pets and wants to be prepared for anything.
Had to deal with a minor pet emergency recently, the first aid eBook came in super handy!
perfect resource for managing your pets' health proactively 👍
What a lifesaver! This bundle helped me organize my pet's health records in no time. No more missing appointments!
I've been a pet parent for years but still learned new things from these guides. Highly recommend it to all dog and cat owners out there!
Seriously, every pet owner needs this.
I feel more prepared for emergencies now. 😺
I love how everything's in one place with this bundle. It has made managing my dog's vaccines so much easier!
The eBook on pet first aid is super detailed yet easy to understand. I feel more prepared for emergencies now.
Love how everything is digital and easily accessible anywhere. Makes managing my pets' health so much easier.