SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnβt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The checklist is super handy - now I know exactly when to bathe my fur baby.
Just got this digital bundle and wow, it's really helpful! The guide, checklist, and eBook are all easy to understand. No more guessing about how often to bathe my dog. Instant access too - no waiting or shipping fees!
What a fantastic resource! The bathing guide was super helpful and the eBook offered so much insight. My dog has never been happier or healthier.
π
No more guessing about bath times - I've got all info I need now!
Every dog owner needs this! It's made a huge difference in our pup's skin health.
Bath time stress-free and fun now, thanks to this!
The detailed guide in this bundle takes you through each step of bathing your dog - itβs like having an expert right there with you!
The checklist makes it so easy to follow along.
Just got this amazing kit and it's been a lifesaver! The guide is super detailed, the eBook dives deep into bathing frequency, and the checklist keeps me on track. Bathing my pup has never been easier or more enjoyable!
Love the clear advice, no more guessing bath times!
Love this digital kit! So helpful for a new dog owner like me. The checklist is my favorite, but wish it had more visuals. πΆπ
Instant access to the guide was great. Started using tips immediately!
I've always wondered about how often to bathe my pup. This bundle cleared all my doubts up!
πππ
Simplified my pup's bathing routine.
this kit has made bath time a breeze! i love that it explains why certain bathing practices are important. now i understand how to balance cleanliness and skin health for my dog.
Love this kit! Super clear advice on bathing my pup πΆ
recommend
Love the clear advice, no more bath time guessing!
Love that this is digital - no waiting around, I could start using it right away!
just got this digital download for my pup, and it's awesome! the guide is super clear and easy to follow. no more guessing how often to bathe my dog. plus, instant access - so convenient!
Love the clear advice!
I'm a new dog owner and this bundle has been a lifesaver. The guide is simple to follow and very clear
i've been struggling with figuring out the right bathing frequency for my big boy... this set of resources really helped me out! simple language, actionable advice - just what every dog owner needs πΎ