SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This digital bundle is amazing! I can access it anytime, anywhere which makes planning so much easier.
I love the convenience of digital access anywhere!
ok
This digital bundle is a lifesaver! All those guides and eBooks really helped me prepare for my first flight with my cat. Now I feel confident about her safety and comfort during travel. Highly recommend it!
Digital bundle is super convenient and accessible anywhere.
I wish I found this sooner. Traveling with pets has never been easier.
Love the checklists, they saved me from last-minute stress.
Just got back from a road trip with my pup, and this toolkit was a lifesaver! The detailed guides on flying and road travel were so helpful. Plus, the packing checklist made sure I didn't forget anything important for my fur baby. A must-have for any pet parent who loves to travel!
worthwhile
The carrier guide helped pick the perfect size - happy cat!
The safety tips are a lifesaver, felt so much more secure on our road trip.
I recently flew across the country with my dog and thanks to this toolkit we had a smooth journey. The guide on 'Flying with Your Pet' was particularly helpful as well as the eBook on safety tips. Now I feel so much more confident about future trips.
This digital bundle is a lifesaver for any pet parent who travels frequently like me. The eBooks have some smart tips that I hadn't thought of before, and the guide on vaccines was very helpful as well. Now traveling with my furry friend feels less overwhelming!
recommend
Love this digital toolkit! It's like having a personal pet travel consultant at your fingertips.
Loved the eBook about smart tips for traveling with pets.
road trips are so much easier now 😊
Helpful, but could use a few tweaks. I really appreciated the comprehensive tips and the packing checklist—it was all very straightforward and easy to follow. The only issue I had was with the vaccine essentials guide. It wasn’t as detailed as I would’ve liked, especially when it comes to international travel requirements. Despite that, I feel prepared for future trips and would recommend it to other pet owners who travel often.
Packed full of practical and essential tips 👍👍👍
Made our first trip together smooth and enjoyable, highly recommend!
Love this toolkit! It's my go-to for all things pet travel. The guides on flying and road trips are super helpful 😊😊
The Smart Tips for Traveling with Pets eBook was incredibly useful when we went camping recently. This whole kit is full of expert advice that makes journeys enjoyable for both you and your pet 😊
The pet travel toolkit has made traveling so much easier. The tips in Choosing the Perfect Pet Carrier really helped me find the right one for my dog!
Just downloaded this pet travel toolkit and wow, it's a lifesaver! The guides are so comprehensive, covering everything from flying with pets to choosing the right carrier. I'm feeling much more prepared for our upcoming road trip now. Plus, the checklists are super handy for last-minute packing.
Okay toolkit, not very comprehensive