SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Multi-cat household dynamics barely touched on.
the signs to call the vet checklist has been really useful. i feel much more prepared knowing what symptoms to look out for in my cat.
wish I had found this sooner! It would have saved me so many headaches 🤦♀️
this bundle has been super helpful for me as a new cat owner. i've learned so much about their body language and behavior which has really helped strengthen our bond.
Would benefit from a quick “new kitten” bonus section.
insightful
The checklist in this bundle is top-notch! It helped me recognize some critical signs of illness in my older feline friend which led us to an early vet visit—potentially saving his life! So thankful for such valuable information.
practical
i've learned so much about my cat's behavior from the ebook. our bond is stronger now
This isn't just generic advice; it addresses real-life challenges faced by cat owners like myself which I appreciate
With everything you need in one place, caring for your kitty becomes less overwhelming. This toolkit really does make life as a cat owner easier!
Some chapters feel like expanded blog posts.
Doesn’t address senior cat care specifically.
The expert advice in here is gold! My relationship with my pet improved significantly.
I'm an experienced owner but still found new tips in this bundle
love the digital format, super convenient to use anytime and anywhere
Nail trimming used to be a nightmare, not anymore with this guide!
the digital format makes access easy anytime, anywhere. also, appreciate that they've included expert advice on common challenges faced by us cat owners!
this toolkit makes being a cat owner so much easier! i love that all the information I need is in one place.
I’ve noticed such a positive change in our home since using these resources; less stress for both me and my furbaby plus improved health awareness too
These resources have helped me feel more confident as a cat parent. From health checklists to behavior guides, everything you need is right here in one convenient package.
nail trimming used to be a nightmare but not anymore thanks to the step-by-step guide provided in the bundle i love how comprehensive yet simple-to-follow each resource in this collection is...especially enjoyed reading about decoding cat body language!
I love that everything is digital and easy to access whenever I need it. This kit has become my go-to resource for all things related to cat care.
wish i had this when i first got my kitty. perfect for new owners!
I love how everything is in digital format! It's so convenient being able to access all these resources anytime, anywhere. This toolkit is perfect for any cat owner out there!