SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
More apartment-living advice would be useful
Didn't realize there were so many factors in choosing a pet. This opened my eyes.
The checklist was my favorite part of the bundle! It covers all important factors – from time management to financial planning before getting a dog
Not much discussion on senior dogs
this bundle guided me every step of the way in welcoming our new family member
i appreciate the focus on personality match in choosing a breed. spot-on advice!
I was nervous about getting a dog, but this bundle gave me confidence! The checklist made sure I considered all important factors before making the decision. Amazing resource!
loved how easy-to-follow all materials were – even downloaded them on my phone!
Great value in one package, learned a lot about myself and dogs too!
Wow, this bundle really opened my eyes to the world of dog ownership! I was on the fence about getting a pup but after reading through all the materials, I feel so much more prepared and confident. The checklist is super helpful too.
I appreciate how everything is so easy-to-follow. It's not just about providing information but also making it accessible for everyone
it goes beyond generic tips and dives deep into realities of pet parenthood. impressive!
this helped me make an informed decision about getting a dog. no regrets!
Bundle helped me make informed decisions about pet ownership.
Just got done reading through these resources and they are fantastic! They don’t sugarcoat anything which is great because owning a pet isn’t always sunshine and rainbows
The checklist is super handy! Covered things I hadn't even thought about.
The eBook is amazing, found the perfect furry friend who matches my lifestyle perfectly.
The checklist was so handy, really made me think about what I'm getting into.
Some sections felt slightly wordy
I've been thinking about getting a dog for ages and this bundle made me realize that now's not the right time. It's full of practical advice and it helped me understand what owning a pet truly entails.
The eBook really stood out for its tailored approach – helping find a canine companion based on personal traits rather than generic recommendations
This bundle takes you beyond just surface-level tips - very detailed and practical advice.
If you're considering getting a dog, get this bundle first! It covers everything from readiness assessment to making sure you choose the right breed for your lifestyle.
what sets these resources apart from others is their focus on practical advice and personalization. they help you find the perfect canine companion based on your unique traits.
I feel more prepared thanks to this bundle's practical tips!