SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌟🌟🌟🌟🌟
Finally, an easy-to-follow guide to understanding my unique hair type. It's fun, informative and has made a huge difference in how I care for my locks. 🙌
This toolkit is a lifesaver! No more wasting money on products that don't work for me. Now I know exactly what my hair needs and it's never looked better!
This toolkit is my secret weapon for fabulous hair! It's packed with expert advice and easy-to-follow guides that have helped me understand my hair type better. Now, every day feels like a great hair day!
recommend
Great tips, wish it was longer
The 'Clear Toolkit for Finding Your Hair Type' is simply phenomenal! It’s like having a personal hairstylist at your fingertips providing insightful advice tailored specifically to you. The digital bundle is convenient as well; whether I’m at home or travelling, all the resources are just one click away. Now armed with knowledge about my specific hair type (which was fun discovering by the way), choosing products feels less like guesswork.
Enlightening
this toolkit helped me embrace my curls like never before. it’s not just another hair care guide—it’s a resource designed specifically to unlock the potential of your natural hair.
The interactive checklist was so much fun! It gave me clarity on my exact hair type for the first time ever. 😃
This bundle is fantastic! It's so much more than just another guide - it teaches you how to unlock the potential of your natural tresses. Plus, being digital means I can refer back anytime, anywhere
I used to struggle with dryness and frizz but not anymore! The expert advice packed into this toolkit has transformed how I look after my tresses.
💖
Absolutely love these resources! They're comprehensive yet simple to follow. And they've saved me both time and money by helping me focus only on what works best for my mane.
recommend
The A Clear Toolkit for Finding Your Hair Type bundle proved to be the ultimate resource for understanding my hair. The guides are comprehensive, yet easy-to-follow and filled with actionable advice based on your unique hair type. It's not just about learning what products work best - it’s about embracing your natural beauty and feeling empowered in doing so! Plus, being able to reference them anytime anywhere is a major plus point.
As someone who's spent years trying different products without any real success finding something suitable for their curls- this toolkit has been nothing short of revolutionary! With comprehensive guides filled with actionable advice tailored not just towards general types but specific ones too- finally unlocking potential of natural curly mane seems possible.
this toolkit isn’t just informative—it’s empowering embracing my natural texture has never felt so good.
A must-have resource if you're new or even experienced in the world of hair care. From curly to straight fine thick every kind of hairs can benefit from these guides checklists
I absolutely loved the toolkit! It helped me figure out my hair type quickly and the tips are super useful. I feel more confident about choosing products for my hair now. However, I did wish the guide went a bit deeper into styling tips for each hair type. Some additional product recommendations would have been nice too. Still, I’m glad I invested in it and will refer to it often!
With actionable advice at hand selecting best routines based on specific types became super simple saving both time money no more guesswork yay!⏰💸
Impressive
Impressive
Helpful, but could include more products
transformative