SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Lacked a section on introducing cats to dogs.
loved learning about different breeds, helped me choose my perfect furry friend
As someone who was on the fence about getting a cat, this pack gave me clarity and confidence.
This bundle is more than just reading material - it helps you take actionable steps towards becoming a responsible and informed cat parent
Gentle Giants guide opened my eyes about some breeds I've never considered before. It's a must-read for every potential cat owner.
wondering if you should get a cat? this pack will definitely help answer that question with its thorough advice and tips.
These digital resources are well curated by experienced professionals, making the journey of adopting a new pet less daunting and more exciting 🎉
I love how practical these digital resources are! They're easy to download and refer back to whenever needed. Plus the content feels reliable since it's curated by experienced pet care professionals.
Could be more concise in certain sections.
Just downloaded this 3-in-1 pack and it's already helping me feel more prepared for my future cat! The breed-specific advice is a standout feature.
Breed personalities felt generalized.
found out about gentle giant cats from one of the guides! never knew such docile breeds existed – perfect for families with kids like mine
I've been asking myself, Should I get a cat? This bundle answered all my questions and even addressed things I hadn't thought of. It's comprehensive and easy to follow.
What stood out for me was the breed-specific advice. It's not just generic cat care tips, but tailored information depending on the breed you're interested in
Limited discussion of behavioral challenges.
this bundle is worth every penny - it's like having an expert in your pocket!
the checklist in this pack made preparing for my new pet so easy. no more guesswork; knew exactly what I needed to do before bringing her home.
As someone looking to expand their furry family with another kitty, I found this bundle incredibly insightful. Particularly enjoyed learning more about different breeds through the Essential Care Tips Guide!
this kit isn't just informative but also very practical. love how easy it is to download and refer back whenever needed!
The checklist made sure I didn't miss anything before bringing home my kitty.
I'm now a proud cat parent thanks to these guides! couldn't be happier
Gentle Giants guide helped me choose the perfect breed for my family
Recommend
as a long-time cat lover, I found lots of useful info in these guides. even learned some new things about different breeds!