SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle has been super helpful as we expand our fur family. It covers all bases - selecting the right breed, care tips specific to each breed and even preparation before bringing them home.
The checklists included in this pack were a godsend - they made sure I didn't overlook anything important before bringing my new kitten home
the checklist was super helpful, made sure i didn't miss anything important.
❤️🐱
Limited discussion of behavioral challenges.
Didn’t cover rescue trauma adjustment.
this preparation pack isn't just informative but also actionable with its checklist helping ensure nothing gets overlooked or forgotten.
i'm a long-time cat lover but still found useful tips in these guides, particularly on grooming and dietary needs of various breeds. great resource!
I've always wanted to get a cat, but didn't know where to start. This bundle made things easier!
👍
Appreciated how actionable everything was—not just reading tips but also doing them ✔️
The Essential Care Tips guide is fantastic! I learned so much about different breeds and their specific needs, which will definitely help me provide the best care to my future feline friend.
i appreciated that this wasn't just general advice but also breed-specific information which really comes in handy when choosing your feline friend.
this bundle is so comprehensive, covers everything you need to know about different breeds and their care. felt much more prepared after going through it.
Great for first-time cat parents like me! Felt so prepared and ready!
if you’re considering getting a feline friend, don't hesitate to get this preparation pack! comprehensive advice that covers all aspects of cat care
Made preparing for our new pet an easy process thanks to the practical checklists included
Bonus points for being created by experienced pet care professionals! You can tell they know their stuff
If you're asking yourself should i get a cat then look no further than this preparation pack. It gives clear guidelines on how best to prepare for your new companion
The Essential Care Tips guide is worth its weight in goldfish (pun intended) .
wish I had this before getting my first cat. so much valuable info!
love how practical and user-friendly these guides are - they’re digital so can easily refer back whenever needed.