SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Giving me tools to alleviate my son's fears has made parenting less stressful and more rewarding 😊
Great guide, but a bit long.
It's not just theoretical advice - there are actionable steps which make such a difference!.
Genuine help in digital form.
Loved how these resources focus on building resilience and confidence in children facing anxiety ❤️
this has been a lifesaver during the back-to-school season. the guides gave me confidence to manage my child’s social anxiety. what i love most is that it's easy to integrate into our daily routine.
Easy steps, big results.👍
Navigating social events made easy.
The practical nature of these tools is what sets them apart - easy to implement even when life gets busy!
A must-have for any parent dealing with childhood anxieties. It’s packed with actionable steps which are simple yet effectiveI used this as an educator and found it extremely useful in understanding children better. Kudos!We've seen real progress since implementing these strategies during social events. Truly gratefulThis bundle offers everything one might need when parenting an anxious child, from checklists to playbooks. Fantastic work!As someone who works closely with kids, I find this guide invaluable in promoting their emotional healthSeriously good content here! The Compassionate Parent’s Playbook for Social Anxiety was particularly enlightening Loved the variety of formats - guides, checklists, playbooks. It made addressing my child's needs in different situations a breeze
A great tool for any parent who wants to help their child conquer performance-related fears! We've seen real progress since using it..
These tips are so personalized, I could tailor them exactly according to my daughter's needs. Very helpful!
Love how this bundle is easy to follow and really helps me understand my kid's anxiety better.
Makes parenting less overwhelming!
Anxiety toolkit essential!
If you're looking for effective ways to handle your kid’s stress or general anxieties like me, then this one works wonders 💯
Absolutely love it! The checklist helped conquer performance anxieties at school.
This system gave us solid tips to manage our child's anxiety. I love how it's easy to follow, but some sections could use more depth. Overall, we’re seeing improvement and feeling more confident tackling social situations.
This bundle is great, it helped me approach my child’s emotional health with compassion.
Practical and compassionate guidance.
The guide on helping kids cope with anxiety is so insightful. 👍
Thanks to this system, I feel more empowered and capable of supporting my child through anxious moments The practical nature of these tools is such a relief! They're easy to implement even when life gets chaotic.Anxiety can feel overwhelming but with this resource at hand, it’s become much easier for us to handle. Thank you!
Saved us from many meltdowns!
Absolutely love how it encourages compassionate parenting! ❤️
This system has made navigating my child's social anxiety so much easier. The playbook provides practical tools that have really helped us.