SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The checklist for performance anxiety has been invaluable. 👍
This toolkit has been our savior in managing my child’s performance anxiety!
The 3-in-1 format combining guides, checklists, and playbooks makes addressing child’s needs in different situations a breeze.
Easy-to-follow steps have made dealing with school stress simpler and effective.
A must-have for parents.
This 3-in-1 bundle has been an incredible resource for managing everyday situations with confidence. Can't recommend enough!
This bundle has been an invaluable tool for our family's mental health journey.👍
I appreciate that this isn't just expert advice but also a clear plan which can be used immediately - very practical indeed.
love how practical everything is! the clear, actionable steps have been so helpful for calming my son's anxiety. the flexibility of having it all in digital format has made it easy to use on the go, especially when school stress starts piling up.
as a parent, you feel helpless sometimes, but this system gave me a clear plan. the guide to coping with anxiety has been amazing for day-to-day situations. it really took the pressure off me and helped my kid handle his fears with confidence.
Eases my child's worries effectively.
Tailored tips were a hit!
The resources here are great! The guides helped me develop a plan for my child’s anxiety, though a little more personalized advice would be appreciated. Still, the step-by-step checklists were easy to follow and really useful.
Love the practical steps for handling my child's anxiety, really helpful!
The variety of formats makes it easy to address my child’s needs in different situations – so helpful!
Tackled performance anxieties like a pro, thanks to the checklist.
This system provides valuable tools that ease worries while also promoting emotional balance in children – win-win situation!
Such a practical approach to childhood anxiety management! The immediate access is a big plus too.
Excellent for social anxiety 😌
All-in-one solution for kids' stress.
I appreciate that it offers various ways of handling different types of anxieties. It's like having a personal coach at home!
The playbook has been instrumental in managing my kid’s social fears 😊
The personalized tips were such a blessing, they allowed me to tailor techniques according to my daughter's specific needs.