SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Saved me from buying multiple guides. It's cost-effective and comprehensive.
Honestly, this pack made me realize how much I was neglecting my cat’s hygiene routine. The frequency of baths guide was a huge help! I’ve learned exactly how often to bathe her, and now I can follow through without worrying about overdoing it. Highly recommend it for any cat owner.
Feline-specific focus is awesome!
I’ve had cats for years, but this pack taught me a few things I didn’t know! The ear cleaning checklist was really easy to follow, and my cat seems less annoyed now. The dental advice was on point too. Honestly, I didn’t think I needed another guide, but this is a keeper!
nifty
Makes maintaining my cat's health simple and straightforward.
as a first-time cat owner, i found these resources incredibly helpful. they really simplify the hygiene process!
This bundle is a lifesaver. My cat's teeth have never been healthier, thanks to the dental care guide.
😺😺😺😺😺
this has really simplified the process of maintaining my cat’s hygiene.
This is an excellent solution for maintaining your cat's cleanliness without stress or hassle. The ear cleaning checklist was particularly helpful!
This bundle saved me a lot on individual guides.
i'm impressed by how thorough each guide is. from bathing frequency to dental care – everything you need to know about keeping your kitty clean is here.
This is such a cost-effective solution. Instead of buying multiple resources separately, you get everything in one place. Plus, the digital format means I can access it anytime.
superb
I really like this pack! The checklists have made my cat's hygiene routine much easier to follow. It’s easy to use and very accessible, but I would have liked more information on skin and fur care. The focus on dental and ear care is fantastic though, especially the stress-free tips.
this is an essential toolset for every cat lover out there - comprehensive yet simple-to-follow guides that make caring for your pet's hygiene easy as pie.
Easy and stress-free grooming. 😺
If you're looking to elevate your furry friend's hygiene routine, look no further! This bundle makes it simple yet effective 👍
I love that these resources are specifically designed for cats - they really understand their unique needs. Grooming sessions have become enjoyable rather than stressful.
I was tired of buying multiple grooming products but then I found this affordable solution...
The bundle has been fantastic! The checklists are simple and very user-friendly. I used to struggle with brushing my cat’s teeth, but the step-by-step guide here made it so much easier. I’ve been able to keep my cat’s hygiene routine more consistent, and she looks happier and healthier!
Such a cost-effective solution for all your cat hygiene needs. Everything you need in one place!
Makes grooming sessions enjoyable, no stress!
From ear cleaning to dental care, this pack covers every aspect of cat hygiene maintenance. It really helps ensure your feline friend stays clean and healthy.