SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The checklists are everything. I printed them out and keep one in my vanity drawer. It saves me so much time when I’m shopping.
Great checklists, bit repetitive
Finally makes sense
I appreciated the straightforward explanations about what clean beauty actually means. It made reviewing my products much less intimidating. Some sections felt slightly text-heavy, and I would’ve loved more side-by-side ingredient comparisons to make decisions even faster 😊
I used to feel overwhelmed walking into beauty stores. Now I go in with a plan and stick to it. My wallet is very grateful.
Clear guidance, wanted more examples
I’ve already recommended it to two friends who were confused about ingredients. It cuts through the noise beautifully.
So easy to follow
🙌💚😊
such a refreshing approach. no scare tactics just real talk about ingredients and how they fit into daily life 💚
the ingredient red flags list?? game changer. i tossed a foundation the same day and replaced it with something better.
cool
I love that it includes both digital and printable formats. I’m old school so I like checking things off on paper.
Overall, this guide made me rethink how I approach skincare and makeup in a really positive way. I like that it focuses on building a routine that fits your lifestyle instead of pushing trends. A few areas felt a bit surface-level, especially around advanced ingredients, but for everyday use it’s incredibly helpful and practical.
The makeup checklist alone was worth it. I cleaned out half my products and replaced them with better options that feel lighter and look more natural.
Helpful but slightly overwhelming
My bathroom counter looks less cluttered and my routine feels calm. That alone is worth it.
My skin has calmed down so much since I simplified my routine using the guidance here. Less redness, fewer breakouts, more glow.