SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice.
A few tips felt similar to widely available advice
Made raising our kitten to adult stage easier than we thought possible!
Whiskers' secrets, revealed. Fascinating read!
Some advice felt more geared toward indoor cats only
this bundle has made raising my kitten easier than expected - thanks to expert tips and practical advice provided in easy-to-understand language.
i've owned cats for years but still found tons of valuable information in these ebooks. they're not just informative but also fun to read.
Not much mention of senior cats specifically
I've always been a cat person, but I never realized how much there was to learn until I got my hands on this bundle. It's filled with expert tips and advice that have made raising my kitten so much easier. The guides are easy to understand and the eBook is full of interesting insights about cat behavior. My favorite part? The checklist of indoor enrichment ideas! Now, rainy days don't mean bored kitties in our house anymore
this is an incredible resource for any cat owner. whether new or seasoned, there are insights here that will make your feline friend's life better!
got this bundle a while back and it's been such a help in raising my kitten. the guides are easy to understand, full of expert advice that has made caring for my little furball so much easier
Helpful
I appreciate how each guide, eBook, and checklist is easy-to-understand yet packed with expert knowledge. This makes them accessible resources for everyone!
This bundle made cat parenting easy and fun.
The guides on understanding cat behavior have been particularly useful in helping me build a stronger bond with my kitty.
Such a comprehensive cat care package!
Would appreciate more troubleshooting scenarios
Love the purr guide, really helped me understand my cat better.
I've been struggling with understanding why my cat purrs when upset. This guide gave me surprising insights into this behavior and now I feel more equipped to support my pet in such situations.
For newbies or seasoned cat parents alike. This bundle's got it all!
The eBook on how much fun your cat really needs was an eye-opener. It's clear that playtime isn't just about having fun but also crucial for their overall well-being.
For a cat lover like me, this bundle was absolutely fantastic! It's packed with everything you need to know about raising a feline friend from kittenhood to adulthood. I particularly loved the eBook on how much fun your cat really needs. It shed some light on my fur baby’s playtime needs and explained the importance of interaction for a balanced and content kitty. The checklist of indoor enrichment ideas also came in handy during lockdown, keeping my little one mentally stimulated even when indoors. This is definitely worth every penny!
All the expert advice you need in one place - love it!
The indoor enrichment ideas checklist has made such a difference in my home life with my fur baby! They seem happier now that they have plenty of stimulating activities to do indoors.
Purr-fect choice for new and seasoned cat parents alike!