SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
bought this as a gift for a friend who recently adopted her first cat - she says it’s been invaluable! really makes caring for her new pet less daunting.
Amazing resource for understanding cat behavior.
If you're looking for practical advice on raising a happy and healthy feline companion then look no further than this bundle.
Cat behavior decoded - finally! Purr-fectly designed to enjoy every moment of raising cats.
as an experienced cat owner, i found the content in this package incredibly insightful. especially loved 'whiskers in the shadows' - learned so much about how my cats communicate and explore their world!
The resources are comprehensive yet engaging – quite an enjoyable read while sipping on coffee ☕️
love this bundle! it's got all the info you need to raise a cat, from kitten stage right through to adulthood. i've learned so much about my kitty's behavior and needs.
Download this bundle today if you want to feel confident in your ability to provide the best care for your feline friend! I did, and it was worth every penny
Wow, what a comprehensive resource for raising cats! From kitten to adult, every stage is covered. The guides are super informative and the checklist has been so helpful in keeping my cat entertained indoors.
the indoor enrichment ideas checklist... absolute gold 🏆 kept my kitty entertained indoors which is no small feat let me tell you.
As a new cat parent, I found this bundle incredibly helpful. It's packed with expert advice and practical tips that have made raising kitten so much easier.
The whiskers guide was fascinating, never knew they were so important!
Indoor enrichment ideas are fantastic!
Loved the interactive enrichment ideas checklist.
In-depth guides are packed with expert advice.
eBook on playtime needs? Spot-on! My kitty is more content now.
A must-have for anyone raising a kitten or an adult feline.
All resources under one roof - so convenient!
What stood out for me about this package was its comprehensiveness: it covers every stage of raising a cat — from playful kittenhood to complex adulthood.
As someone who recently adopted an adult cat, finding resources that catered specifically to older felines was a challenge...until i found this bundle! it covers everything from understanding why cats purr when upset (who knew?) to practical ways for keeping them entertained indoors. the best part is how engaging each component is - even reading about whiskers was fun!
Loved the eBook on cat's playtime needs.
I absolutely love the Cat Indoor Enrichment Ideas Checklist! So many fun activities to keep my feline friend entertained and mentally stimulated indoors – it's been a hit!
This bundle is really comprehensive and engaging.
got this as a gift and it’s been great. understanding why my cat purrs when they're upset has helped us bond more closely
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