SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I adore how everything is neatly packaged and ready to go! The "Tiny Paws, Big Care" guide for hamsters is packed with cute and practical advice, and the reptile care info helped me improve my lizard's habitat.
great value in one place
This bundle was just what I needed as a newbie. Took away so much stress!
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I appreciate how user-friendly these guides are - perfect even if you're not an expert at taking care of pets yet!
Very informative! ๐
Really useful bundle, though the checklist doesnโt cover some essential pet habits. Still, itโs been a time-saver! ๐ฐ
learned so much already!
This kit is AMAZING! Iโm so relieved to have everything I need to care for my bunny.
this set of guides taught me how to properly care for my furball ๐ญ love it!
Never been so organized in my life! The checklist is a lifesaver, and the guides gave me everything I needed to care for my new bunny. Definitely a must for new pet parents. ๐ฐ
I've learned so much from reading through each guide โ definitely money well spent!
Overall great, but some guides were a bit too brief.
picked up some amazing tips from these guides - feeling like an expert already lol
The guinea pig guide is perfect for newbies like me! I had no clue how to care for my pet, and now I'm a pro. Every tip was so easy to follow. ๐
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So helpful! ๐
Really helped me with my guinea pig care
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This guide was exactly what I needed! I was a little lost on guinea pig care, but after reading through, I now feel super confident in making sure my little buddy is happy and healthy. Instant download = instant relief. ๐
As a first-time pet owner, I was completely overwhelmed. This bundle has been a game-changer! The checklists are so handy, and each guide really dives deep into whatโs needed for each pet. Highly recommend! โจ
This bundle gave me all the resources I needed to care for my hamster. I appreciate the clear instructions and how the guides break things down step-by-step. No more confusion for me! โจ
Excellent info, but could use clearer organization.
Excellent resources, wish there were more breed-specific details.
Who knew caring for a rabbit could be so easy? I was stressing about proper care, but the "Hoppy & Healthy" guide cleared it all up in minutes. ๐ฐ Now Iโm the proud pet parent of a happy bunny. Couldn't ask for more!