SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So convenient
The checklist included in the bundle helped me make sure I didn't miss anything important for my new fur baby.
ok
just adopted a guinea pig? these resources will be your best friends then trust me...
Big fan! 😍
fine
Fantastic resource! Just wish there were more sections on emergency care for small pets. Still, a great purchase!
The checklist in the bundle helped me ensure I have everything ready for my little buddy 🐹
Helpful, but wish there were more detailed instructions.
I never realized how much I needed a checklist until I got this kit. The Small Pet Care Essentials list made pet care so much easier for me. I feel organized and prepared every day!
Definitely worth getting!
Loved the checklist! Helped me stay organized while caring for my new rabbit. 🐰
Just got a new pet and this kit is super helpful. The guides are easy to follow, I feel more confident now.
I was hesitant at first but wow, the download was instant, and the hamster guide was packed with info! My little guy is thriving now, and I’m not stressed anymore. 🐾
Simply amazing! ✨
👍
I downloaded everything in a flash, and the care tips for my hamster were exactly what I needed. 🐹
The information provided by these guides has been invaluable in helping me take care of my first ever hamster.
So glad I stumbled upon this kit. The reptile care guide is brilliant! The tips on how to create a stress-free environment for my snake are invaluable. No more guessing games. Plus, everything was ready to go right after purchase. Love it!
so worth it!
Great resource for new pet owners! Clear, concise and very informative.
Great value!
This kit truly has everything a new pet owner could need. The reptile care guide was especially helpful for me, since I didn’t know what I was doing with my new bearded dragon. But now we’re both happy, thanks to this kit! 🦎
Super useful! 🐰
My rabbit's care was all over the place until I found this bundle. The "Hoppy & Healthy" guide really helped me understand his needs. I love the mix of practical advice and fun facts. He’s bouncing around happily now!