SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the checklist keeps me organized during grooming sessions - nothing gets missed anymore 👍
professional results, right from home!
Got to say, this is perfect for busy pet parents like myself. It provides clear guidance and reduces stress for both me and my pooch during our grooming routine.
Super helpful guide! 🐶📚
Absolutely loved how each resource works together giving structure and clarity during every session.
saved me money and time!
Used this 4-in-1 guide for the first time yesterday, results were professional-looking from home.
easy peasy dog grooming guide
The guides are super informative - covered tools, techniques and safety tips. I feel confident using safe methods now.
This digital download is a lifesaver for busy pet parents like me, really simplified my routine!
Pro grooming at home, wow.
Grooming my pup has never been easier. The checklist keeps everything organized and stress-free. 👍
Love this digital bundle! Learned dog grooming basics in a clear, beginner-friendly way. Saved money on groomers.
Loving the instant download feature.
great value. it's got everything you need to keep your pooch clean and happy at home!
this bundle has given me confidence in maintaining my pup's hygiene myself 🐾 really appreciate the safety tips as well.
I've been using this digital download for a few weeks now and it's really made a difference in our home. No longer stressed about grooming my dog myself – these guides are comprehensive yet simple. And the money saved from fewer trips to professional groomers? Bonus!
A great resource for busy pet parents like myself who don't have time to read tons of articles online 👍
Finally found an all-in-one resource that simplifies dog grooming. The eBook guided me step by step through the whole routine 👍