SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I appreciated how organized everything was, especially the playtime checklist. It helped structure our daily routine. However, I would have loved a few printable worksheets instead of scrolling through the digital pages each time.
Love the playtime checklist, keeps my cat entertained.
I appreciate how convenient these digital downloads are, I can access them anytime I need without any hassle
Totally transformed my experience as a new cat parent - no stress at all!
What a fantastic toolkit! The litter box training guide was so simple and easy to follow. My cat picked it up in no time, saving me from countless cleaning hassles.
This digital bundle has been such an asset in our home. We were able to download instantly and refer back whenever we needed guidance or inspiration - super convenient!
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The digital format of these guides is so convenient!
As a seasoned cat owner, I found this digital bundle incredibly useful. The effortless litter box training guide was particularly helpful in making cleanup easier and my cat more comfortable.
Essential Items eBook is a boon for new cat parents, guiding them on what's truly necessary avoiding wasteful purchases 🐾💡
I’ve owned cats before, but this toolkit still offered helpful reminders and structure. The playtime checklist encouraged me to be more intentional about stimulation and bonding. A few sections could go deeper into problem-solving scenarios, yet it delivers strong value for new owners.
The eBook included in this package really helped me understand what essentials I needed for my cat. It saved me from making unnecessary purchases.
Instant downloads are so convenient - no waiting or shipping fees.
The eBook on essential items for every new cat owner helped me avoid unnecessary purchases and focus on what my kitty truly needs. Thumbs up
More toy recommendations would help
The playtime list is fun and engaging for my kitty.
As a first-time cat owner, this toolkit gave me confidence right away. The litter box steps were easy to follow, and the essentials eBook saved me from buying unnecessary items. I did find a little overlap between sections, though.
Playtime checklist is super helpful and keeps my kitty happy.
Love the litter box training guide. No more accidents in the house!
Litter Box Training Guide in this kit makes life easier by teaching your fur baby exactly where they should do their business
No more accidents after following their litter box training guide.
Not much content for senior cats
New cat essentials list is spot on. No overspending here.
This toolkit is a must for new cat owners, covers all essentials needed.
Playtime checklist kept my kitty entertained and healthy.