SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the Playtime for Your New Cat checklist. it ensures my cat stays happy and healthy with the right activities and interactions - so important!
Cat care made easy! The guides are practical and simple to follow.
Toolkit is awesome, litter box training was a breeze!
Very practical toolkit, but formatting could be cleaner.
I'm an experienced owner and I still learned some valuable tips from this bundle.
This toolkit is amazing! It's not just another generic pet care guide. It offers practical advice that you can start implementing immediately to enhance your cat’s well-being.
just downloaded this toolkit and it's already making a difference. the litter box training guide is so easy to follow, my cat picked up on it almost instantly.
love how i could download all the resources immediately. no waiting or shipping fees - perfect for impatient folks like me
Digital bundle made things so much easier. Great idea!
No more unnecessary purchases thanks to the eBook!
What a joy it's been to use this toolkit. It truly transformed my cat care routine, and the litter box training guide was so easy to follow. I'm amazed at how quickly my kitty learned!
🥰🥰
I used to dread litter box training but with this 3-in-1 bundle, it became effortless. Cleanup is now easier and my cat feels more comfortable too - win-win!
I love the playtime checklist. It's full of creative ideas that keep my fur baby engaged and happy. Plus, I feel good knowing she's getting the exercise she needs.
this isn't your run-of-the-mill pet care guide. practical advice that you can implement right away - brilliant!
This toolkit turned stressful tasks into enjoyable activities!
Convenient digital downloads make this toolkit accessible anytime, anywhere without any additional costs or waiting times. It's just purrfect! 📚🎉
The joy this toolkit brought into our lives is immeasurable! Our feline friend seems happier than ever since we started following its advice.
satisfactory
Limited info about introducing cats to dogs
If you're looking for practicality without stress, then look no further than this digital bundle designed specifically with the benefits of owning cats in mind.
Training guide made litter box lessons a breeze!
New to owning a cat? This toolkit has everything you need.
This bundle made cat care less stressful for me.
This is not your average pet care guide! The practical advice provided has made an immediate impact on our household. My new fur baby seems happier than ever.