SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Felt like I was exploring with a friend ๐ซ๐ซ๐ซThe personal stories made it feel so real.So many hidden gems discovered ๐ฐThis guide helped me blend right in with locals!
superb
Felt immersed in the culture, not just sightseeing ๐
Felt like I truly experienced European culture.๐
A must-have for any Euro-tripper; really enhances the journey.
I had struggled to plan multi-city trips before but the AI planning guide in this bundle was super helpful! Made my trip much smoother and stress-free.
satisfactory
No more typical tourist traps for me.
Absolutely loved the unique spots we visited.
love the authentic experiences ๐
worthwhile
Loved being off the beaten path, such an adventure!
This guide made my European trip unique and memorable
I'm usually lost when traveling but this time it was different. The detailed maps helped me navigate like a pro.
Truly felt like a European.
The insider tips in this guide are priceless! Felt like I had my own personal tour guide showing me around Europe.
The "Explore Europe Like a Local" bundle definitely helped me plan a much more authentic European trip. I loved the emphasis on less touristy areas and hidden gems. The AI tools were an interesting bonus, but I found the step-by-step guide a little overwhelming. It couldโve been more user-friendly. Also, while the flight strategies were great, I wish it included more specific airline recommendations. Overall, a solid resource, just a little room for improvement!
Unforgettable experiences, felt like a true local!
excellent
Saw Europe in a whole new light ๐๐๐๐๐
Super helpful for first-time Europe travelers ๐
The insider tips were priceless - best trip ever!
Loved ditching guidebooks and exploring on my own terms.
I appreciated the authentic experiences this provided on my travels
Exploring Europe with this bundle felt like a breath of fresh air. It's not just about seeing places, itโs about experiencing them authentically. I felt like a local, not just another tourist.