SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The eBook is a gem. Introduced our new baby to our dog smoothly. Peaceful coexistence indeed!
this bundle has made life so much easier, especially the ebook about introducing dogs to babies. itโs been smooth sailing since day one ๐ถ๐ถ
Convenient and practical! I can access these resources anytime, anywhere - great for busy parents like me.
Just got this 3-in-1 digital bundle for my kiddo and our new pup. The empathy building guide is a gem, really helped my son connect with his furry friend on an emotional level. Plus, the checklist made choosing our pet a breeze! ๐
practical!
Love the empathy building aspect of this kit. My kid and our new puppy are getting along so well! Wish there were more tips for older pets though.
Love how everything's digital! Can access it anywhere, anytime ๐
As a first-time pet owner, I found the eBook about introducing dogs to babies invaluable. Made everything go smoothly from day one.
nice ๐
Guides are easy-to-follow, making process enjoyable. Highly recommend!
Just downloaded this 3-in-1 set, it's packed with practical advice. Especially found the eBook useful for introducing my newborn to our dog.
this kit is so helpful, the checklist made picking the right pet for us a breeze ๐ we're now happy cat owners thanks to it!
checklist made choosing our pet easy
Brought peace to our home when the new baby arrived. Dog adjusted smoothly, thanks to the e-book.
super convenient, downloaded everything on my phone.
The eBook about introducing dogs to babies has made the transition so smooth for us. No more worries or stress, just pure joy and peaceful coexistence between our newborn and pup.
all guides downloadable, super convenient!
Love this digital bundle! My kid and puppy are bonding better than ever. Empathy building? Check ๐
I found the eBook extremely helpful for introducing our baby to our dog. Their coexistence has been peaceful from day one, just as promised!
Helpful for families ๐พ
The convenience of having all these resources in one place is amazing - can access them anytime anywhere, perfect for busy parents like me.
I appreciate the practical advice on integrating pets into family life - itโs made things much smoother!
checklist helped us choose the perfect pet for our lifestyle and kid
This bundle is convenient, accessible anytime anywhere - love it! Also appreciate how it emphasizes building harmonious relationships between kids and pets rather than just generic advice ๐
Invaluable resource, highly recommend!