SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the home alone guide. Tried some tips and they work wonders for my puppy's separation anxiety!
very detailed, great for first-timers!
Didn't expect to love this as much as I do, but it’s truly been so helpful. The daily exercise checklist keeps me on track with my puppy's activities. It’s like having a personal trainer for him, but better!
eBook on socialization helped me introduce my puppy to new friends.
so glad I found this pack - it's made taking care of my new pup so much easier.
This bundle has made puppy care so much easier! The exercise checklist is a lifesaver.
vaccines guide saved me stress.
Taking care of my first-ever puppy felt overwhelming until I found these guides. Now I'm confident that I can provide the best possible care.
Love how everything is laid out in such an easy-to-follow way. The exercise checklist has been fantastic, I always feel like I'm doing the right thing for my pup’s health. Plus, the socialization tips helped me with his initial anxiety around other dogs. ❤️
recommend this bundle to all new dog owners. it's comprehensive and easy to follow.
The vaccine guide was super helpful - now I know exactly what shots my little guy needs and when.
Really practical and easy to use. My puppy’s behavior improved with the socialization tips, though I’d like more guidance on handling stubborn pups
this bundle is like a personal puppy expert at home 😊
I've been a dog owner for years but this guide has been incredibly helpful. The feeding by age section alone has been a lifesaver, I was always guessing how much to feed my pup at different stages. Now, I feel much more confident about his nutrition!
No more guesswork in puppy care
The 'Home Alone Without Guilt' guide was amazing for helping my pup adjust. A must-have resource for any pet owner.
As a first-time puppy parent, the guides in this bundle are a lifesaver! It's so easy to follow and has everything I need for my pup. 🐾
No more scouring the internet for reliable puppy care info, this bundle has it all! Saved me tons of time and effort.
The eBook on dog socialization is a must-read! It helped me understand how to introduce my puppy to new environments.
just got this bundle and it's been a lifesaver. the feeding guide is so helpful, no more guessing what my pup needs!
The socialization ebook in this set is top-notch. My pup now interacts better with other dogs and people thanks to it.
finally, no more guesswork with feeding schedules.
If you're new to puppy parenting, this is a must-have! The home-alone tips helped me a lot because my puppy used to get anxious when I left. Now he's calm and I don't feel guilty anymore. Definitely worth it!
❤️❤️❤️❤️❤️
The socialization eBook was just what we needed to help our pup adjust to new people and places. Great advice from experts.