SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With these guides i have been able to provide meaningful enrichment activities for my kitten everyday. They are happier and healthier thanks to this bundle.
brought peace of mind knowing I'm avoiding common mistakes thanks to expert advice included here
Great resource for first-time pet parents like myself.
I've always been nervous about choosing houseplants because of their potential toxicity for cats. This bundle has an entire checklist dedicated to cat-friendly plants which is absolutely brilliant!
The indoor enrichment ideas were just what we needed during these long winter months indoors. My kitten isn't bored anymore, thanks to all the fun activities suggested in this bundle.
I absolutely love how convenient this digital download is! It's perfect for busy pet owners like myself who are always on-the-go. With just one click, I had access to expert advice right at my fingertips - no need for multiple books or endless internet searches anymore. Plus, the enrichment ideas checklist has been fantastic in keeping my kitten entertained indoors (which isn't always an easy task!).
The checklists included are amazing! They're easy to follow and have given me peace of mind knowing that I'm providing the best care for my fur baby.
What stood out most was the cat-friendly plant checklist – never knew some plants could be harmful but now I know what's safe thanks to this handy list 🌿
The peace of mind this package gives you is amazing. No more worrying about common mistakes or hazards around the house - it’s all covered here.
The cat-friendly plant checklist was super useful. Now, both me and my kitten can enjoy the greenery safely!
The digital download feature is super convenient. Started implementing the tips right away :)
This digital bundle takes the guesswork out of caring for a new pet with its comprehensive guide and checklists. No need to scour through multiple resources - everything you need is right here!
This has given me peace of mind knowing I'm not making common mistakes anymore.
i've learned so much from these ebooks, they're very comprehensive
Recommend
Just got this pack and I'm already seeing a difference in my kitten's behavior. The guide to creating a safe space for her was so helpful, she seems much more comfortable now.
Adopting a kitten was overwhelming until I found these guides. Now, caring for my furry friend feels less daunting and more fun!
This resource is perfect if you're busy like me but want the best care possible for your kitten. It gives clear steps on how to take care of them without taking too much time out from your day-to-day schedule.
Super helpful, slightly repetitive.
The home setup guide was especially useful, but a few sections repeated similar advice I’d already read elsewhere.
Just downloaded this bundle and it's already making a huge difference in my kitten care routine. The guide is so easy to follow, I'm confident I'm providing the best for my little furball.
The checklists are so useful and practical!
This bundle is perfect for newbies like me who just got their first kitten.
A must-have resource if you're planning on adopting a kitten or already have one!
I wasn’t sure where to start with taking care of my first kitten but after getting hold of this package everything fell into place. It’s a must-have for any new kitten owner!