SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
WOW
What I love most about this pack is how practical it is. All the advice given can be easily implemented to make a real difference in your kitten's life. It's all about making sure you're prepared for anything, which I appreciate.
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The enrichment ideas are great! My kitty's never bored now, always something fun to do indoors
This digital pack has been great! It’s comprehensive and covers everything from creating a safe environment to playful activities. Perfect for newbies like me.
Just got this amazing 3-in-1 bundle and I'm already seeing the difference in my kitten's behavior. The guide to setting up a cat-friendly home was super helpful, easy to follow, and full of practical advice. My furry friend seems way more comfortable now.
saves so much time with all the info in one place, really convenient
Love this digital bundle! Simple, actionable advice for my kitten care routine.
Loving the simple actionable advice, even I can follow them without any confusion.
As a first-time kitten parent, I was overwhelmed with the amount of information out there. This bundle made everything easy to understand and implement. The step-by-step guide on creating a safe environment for my little furball was incredibly helpful, it took away all the guesswork and gave me peace of mind knowing that my home is now a kitty paradise! And who knew there were so many cat-friendly plants? Thanks to this pack, I've been able to add some greenery to our living space without worrying about toxicity issues.
As someone who adopted their first feline recently i found these resources invaluable: they gave me confidence in navigating through the initial stages ensuring my kitten was safe and well adjusted.
great tips and tricks in these guides. my kitten is loving its new home :)
This digital pack is such a convenience! It’s super accessible and I could start implementing the tips right away. My kitten seems happier already.
The peace of mind this pack provides is priceless! With expert tips and checklists included, I feel confident about avoiding common mistakes in caring for my new pet.
One of the best things i've done recently was downloading this starter pack! It has made taking care of my new fur baby not only easier but also more rewarding!
Thanks to the Cat-Friendly House Plant Checklist included in this bundle, I've created an environment at home that's safe not only for me but also for my little furball!
Love the indoor enrichment ideas checklist! Keeps my fur baby entertained all day long.
Finally found a resource that offers simple, actionable tips on how to create a cat-friendly environment.
Helpful checklists, just wished for more depth overall.
If you're looking for straightforward advice on how to take care of your new pet, look no further! This 3-in-1 bundle makes everything clear as day.
The benefits of owning pets are many but knowing exactly what they need can be challenging especially when it comes to kittens. This kit simplifies things by providing clear guidelines which have made our journey smoother than anticipated.
What I appreciate is that the bundle is not just about basic care but also focuses on mental health and stimulation of kittens which many tend to overlook.
All cat owners should consider getting their hands on this resourceful kit! It's user-friendly, insightful, and provides peace of mind knowing your furry friend is being taken care of properly