SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
these guides are easy to follow, even for beginners like us.
The guides are so detailed and beginner-friendly. Felt confident bringing home our guinea pig.
The step-by-step guides are so helpful! They make taking care of your first pet feel like second nature
The eBook on 'How Pets Help Children Grow Empathy' is insightful, definitely added value to our parenting journey.
This bundle truly encourages children to learn empathy and responsibility through caring for pets - I've seen it in my own kids.
this bundle had everything for us beginners, super accessible.
the empathy guide is insightful, really saw my kid grow through this.
helpful
This is perfect for those considering small pets. Helped us decide on a hamster!
Five stars ⭐️⭐️⭐️⭐️⭐️
This pack has answered all questions I had about getting my daughter her first ever hamster - now she loves taking care of him 🥰
my daughter loves her new hamster and thanks to this bundle, she knows exactly how to take care of him 🙂
this is such an amazing resource for families looking to get their first pet. it offers practical advice and also shows how pets can teach children empathy - something truly valuable in today's world
We've become confident and responsible pet owners thanks to this fantastic resource.
I'm really impressed with this bundle. It has everything you need when considering a small pet like a hamster or guinea pig. All information is clear and concise making it perfect even if you're new to pet ownership.
The practical checklist has been so helpful in choosing the right pet according to my child’s age and lifestyle. It's really tailored to families' needs.
Recommend
Good basics, but lacked deeper practical examples.
A must-have resource if you're thinking about introducing a small pet into your home.
Appreciate how it encourages kids to learn empathy through pet care.
Decent, but too general.
We used the checklist from the package when deciding what kind of animal would be best suited as our family’s first-ever housepet...and we ended up choosing a lovely guinea pig!
Bought this before getting my kid her first hamster, best decision ever!
This guide made pet selection for my kids easy peasy.
What a comprehensive pet starter pack! It's got everything we needed for our first family pet.