SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is not just a guide but an entire resource kit that’s helping create such a loving environment at home with our new guinea pig. Thumbs up!
We bought this before adopting our daughter’s first hamster, and it honestly reduced so much stress. The habitat setup advice and feeding basics were clearly explained, and the empathy-focused eBook sparked meaningful conversations at home. My only small complaint is that the guinea pig guide felt a bit compressed compared to the hamster one. Still, as a complete starter resource, it gave us the confidence we needed.
digital download was instant and we started planning right away.
Totally love this product! It helped us decide on getting a guinea pig for our little ones. The guide was full of useful tips which made caring for our new pet super easy!
brought home a hamster with confidence thanks to these guides!
Just downloaded the bundle and I'm impressed! The all-in-one feature makes it easy for my family to prepare for our new pet. It's simple, detailed, and perfect for beginners like us.
The guides are super simple to follow, even my little ones could understand them!
All-in-one resource that's perfect for families considering small furry friends as pets.
💖💖💖
As a parent who knew absolutely nothing about hamsters, I found this bundle incredibly reassuring. The step-by-step care tips were easy to follow and helped us avoid beginner mistakes. I did notice a bit of overlap between the guides, and I would have loved a printable version of the checklists.
The checklist was a big help, no guesswork involved!
I love that everything is digital - no clutter or waiting for delivery
Learnt so much from the Happy Hamster Guide!
Ok
Love the all-in-one bundle! Made prepping for our first hamster super easy.
A must-have resource before getting your child's first pet
just got the digital bundle for my kids and their first pet. it's been a great help so far! easy to understand guides, checklists, and more. makes everything seem less overwhelming.
Made introducing a new pet to our family stress-free and fun 🐹🎉
This bundle made us feel confident about bringing home a guinea pig. The checklists were especially helpful for involving my daughter. I just wish the empathy eBook included more real-life family stories instead of mostly explanations.
this guide isn’t just informative but also very engaging - it’s made the process of getting our family’s first pet fun and stress-free!
Instant download was very convenient, we started planning right away.
I love how it made the process of getting a hamster so easy and fun for my kids.
appreciate how comprehensive this package is - from choosing the right pet to understanding their needs, it covers everything!
I appreciated how everything was organized in one place, from habitat setup to developmental benefits. Some sections felt a little simplified, but overall it gave us a strong foundation before committing to our first small pet.
as someone who has never owned pets before, i appreciated how detailed yet straightforward the guides are.