SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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So glad I bought this!
I cleaned out my closet after reading it. Anything that washed me out had to go. It was oddly freeing.
I finally understand what “cool undertones” actually mean and why dusty rose makes me glow. This bundle broke it down in such a friendly way that I didn’t feel overwhelmed at all.
Absolutely love this resource! 😍
his made color analysis feel human not intimidating and now i actually enjoy getting dressed
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This bundle connects the dots between theory and real life. I finally understand why certain metals look better on me than others.
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it works
Clear and empowering
amazing
I love that it doesn’t shame you for past choices. It simply shows you what harmonizes with your natural features and why.
I finally figured out why certain lipsticks made me look tired. Switching to my recommended tones was a game changer.
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I appreciated how the guides connected theory with practical wardrobe choices. My closet feels more cohesive already. A few explanations could’ve been condensed, though, since I caught myself skimming certain paragraphs toward the middle sections. Still very worthwhile. 😊
Clear guidance, wanted more examples
Exactly what I needed! 💖
The tone is warm and encouraging. It feels like someone sitting next to you saying “you’ve got this.”
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i used to buy black because it felt safe. turns out it’s not my best color at all. now i reach for warm navy and deep teal and my face actually pops.
I used to waste hours wandering around stores guessing what might suit me. Now I head straight for my best shades and I’m in and out in 20 minutes. My closet (and wallet) are grateful.
Closet glow up
The tone is friendly and encouraging, which I really appreciated as someone new to color theory. I now understand why certain colors drain me while others make my skin glow. Some chapters felt slightly text-heavy, and I would’ve liked a few more diagrams, but overall it’s practical and confidence-boosting. ✨
The explanations are simple but not simplistic. I felt guided, not talked down to.