SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This 3-in-1 digital bundle has been an amazing resource in helping our daughter navigate through her adolescence years peacefully. We found the eBook particularly helpful as it encourages mindful practices and self-reflection leading to emotional balance. It's comprehensive yet simple, making understanding teen mental health less daunting for us parents too!
This digital bundle is a lifesaver. The straightforward language makes it easy to follow and apply - truly empowering.
Love the in-depth guide, it's helped me understand my feelings and manage stress better.
As a teacher, I found this bundle extremely useful in understanding my students' mental health needs better. It's comprehensive yet simple enough for them to understand and apply in their lives 👏👏
helpful
I'm a teacher who bought this digital bundle for my students. The content is straightforward and relatable, making it easy for them to understand. They particularly loved the Peace of Mind Starter Checklist - it helps establish routines that promote emotional well-being. Plus, the eBook encourages mindfulness which is something we try to practice in our classroom.
great
I've started to understand and appreciate my emotions more after using these resources, highly recommended for any teen!
I'm a teacher who bought this digital bundle for some of my students dealing with mental health issues. What sets it apart from other resources is its holistic approach - not just tips but also expert insights and guided reflection exercises that teens can easily integrate into their daily routines. Plus, it addresses the unique struggles teens face when it comes to mental health which makes it more relatable.
absolutely love this bundle! as a teen, it's been super helpful in understanding my emotions and dealing with stress. the guide is detailed yet so easy to understand, really enjoyed reading through it
useful
Parents, teachers, caregivers - you need this! It's perfect for helping teens navigate through school stress and relationships.
I really like the Teen Mental Health Support Bundle—it’s easy to follow, and my teen has started using it. The guide is clear and relatable, which is perfect for a teenager. However, I felt like the eBook could’ve gone deeper into some topics. While it’s great for a starting point, some teens might need more in-depth resources to tackle specific issues. Overall, it’s helpful but left me wanting just a bit more substance
love this bundle! it's specifically designed for teens and the struggles we face. easy to understand and apply, really helps with stress
❤️
This 3-in-1 bundle was perfect for me as a parent trying to support my teen through these challenging years. Each tool within offered unique insights into adolescent mental health struggles and provided actionable ways on how they can improve their own well-being. Especially appreciated the holistic approach taken here!
the starter checklist has been a lifesaver for setting up healthy routines, simple but effective
This digital resource goes beyond just tips; it offers practical steps which have genuinely improved my everyday life :)
A great resource for any teen looking to improve their mental health, or even adults trying to help teens navigate through these challenging times! Practical steps combined with guided reflection make it very comprehensive.
Helpful, but wanted more activities
I'm a parent of two teenagers and this bundle has been invaluable for us. My kids have started using the checklist daily, which helps them maintain emotional balance throughout their day. Highly recommended!
Daily routines checklist made life easier.
This bundle is a lifesaver! The guide has so many useful insights that have helped me navigate teen life more easily.
⭐⭐⭐⭐⭐
The eBook included here is such an insightful read! It encourages mindfulness, self-reflection, and emotional balance - just what I needed during these transitional years of adolescence.