SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely recommend if you want top-notch grooming results without leaving your house – plus, it works well for all breeds!
Tailored advice for my poodle's curly coat.
superb
unbeatable
Instant access, no waiting for delivery.
nifty
As a first-time dog owner, I found this bundle incredibly helpful. The step-by-step guide and checklist made it easy for me to groom my pup at home, saving money on expensive grooming appointments! Now, I can keep my furry friend looking their best without breaking the bank 🐾
Groomed my long-haired retriever with ease thanks to the step-by-step guide. His coat looks healthier than ever.
quality
Just finished using this bundle and wow, my dog is looking fabulous! The guide was super easy to follow and the checklist made sure I didn't miss a thing.
All-in-one kit, perfect for newbies like me.
Saving so much money doing my dog's grooming at home👍
worthwhile
Perfect for all breeds! My poodle has never looked better😊
Love this bundle! Easy guides and checklists make grooming at home a breeze. Saved so much on salon visits 🐶💕🐶💕🐶💕
This bundle is the best thing ever! Grooming my furry friend has never been easier or more convenient. So glad I downloaded it.
splendid
satisfying
This bundle is an absolute lifesaver for first-time groomers like me. Not only does it give you confidence in performing tasks effectively but also provides easy access since everything is digitally downloaded. No waiting around for delivery or shipping!
If you have dogs with different breeds/coat types (like me), then this comprehensive package will be your go-to resource! It covers every aspect of home grooming which means less stress about keeping up with their routines 🐶💕
Great bundle, not very engaging
This resource is just awesome! The convenience of having everything in digital format means no waiting around for delivery - instant access whenever I need it.
Who knew you could get professional results from home? This bundle proves you can - its practical advice has given me the confidence to groom my pet myself.
I'm really impressed with this digital download - it's user-friendly and comprehensive. It’s made grooming sessions so much smoother!
Grooming my pup at home used to be a challenge but not anymore thanks to this pack