SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of assortza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of assortza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Worthwhile
All-in-one bundle is so convenient. Happy pet, happy me.
No more searching for activities, it's all in one place - so convenient.
Just got this toolkit and wow, our dog's been so much more active! The high energy checklist is a real winner. It keeps him busy and mentally stimulated. Love it!
The eBook in this bundle has some really fun ideas to keep pets entertained - it’s easy to follow too! Can't wait to try them all out with my pup.
As someone who works from home, keeping my dog mentally stimulated indoors was always a challenge until I found this toolkit. Now we have fun indoor play sessions thanks to their Indoor Enrichment Checklist for Dogs
got this bundle for our family cat - he loves it! lots of creative ways to keep him busy indoors which was exactly what we needed
The Banish Pet Boredom eBook included in this toolkit is fantastic! So many fun activities to try out, we haven’t had a dull moment since downloading it.
Saves me time searching for pet activities - perfect solution.
The eBook is clear and easy to use. Big thumbs up!
This bundle is a must-have. Easy-to-follow guides for pet enrichment with minimal effort!
My dog loves it, but formatting feels cluttered.
A must-have if you want your pet’s well-being enhanced with minimal effort on your part. The techniques inside transformed our routine into something exciting 🌟
As someone who always wants only the best for her fur babies, this toolkit ticked all boxes - comprehensive checklists and an informative eBook that helps improve their quality of life
i downloaded this for my pup and it's made such a difference in her routine. she seems happier and more engaged with the indoor enrichment checklist
Love this toolkit! Keeps my dog active and busy. 🐾
If you want your pets entertained without much effort on your part then this toolkit is what you need 💯 Its techniques effortlessly transform their routine into something exciting every day!
✨
Saving time on looking up how to entertain my pets? Yes, that’s exactly what I needed! This digital pack has everything you need right there at your fingertips.
Say goodbye to pet boredom with these awesome resources - they're stress-free and fun
This bundle has really helped keep our cat entertained indoors, it's purrfect!
So glad I found this product! Our pets are loving the new activities and they seem less bored throughout the day.
This 4-in-1 digital bundle is just what every pet owner needs. It’s simple yet effective approach towards enriching our pets' lives is truly commendable
💕
Got the digital bundle today...and wow! Endless affection from my furry friends already :)